Showroom Operations Coordinator

MillerKnoll•New York, NY

4d•$55,000 - $70,000

About The Position

The Showroom Operations Coordinator provides end-to-end operational coordination and execution support for a global portfolio of showroom environments. This role partners closely with the Showroom Operations Manager and cross-functional stakeholders like Showroom Experience, Sales, Marketing, Design, Real Estate, IT/AV, Security, Facilities, vendors, and external partners to ensure showrooms operate at the highest standard of functionality, design integrity, and customer readiness. The Showroom Operations Coordinator helps deliver seamless installations, maintenance, transitions, and operational documentation—ensuring consistent brand experience and exceptional client readiness.

Requirements

Associate’s degree in business, facilities, operations, hospitality, project coordination, or related field; Bachelor’s degree preferred.
2+ years of experience in operations coordination, facilities support, showroom/retail environments, workplace services, event operations, or project coordination.
Experience working with vendors, service providers, and cross-functional stakeholders in a fast-paced environment preferred.
Experience supporting multi-site operations or regional/global programs strongly preferred.
Strong organizational, planning, and time-management skills; ability to manage multiple projects, deadlines, and dependencies.
Demonstrated ability to coordinate across cross-functional teams and communicate clearly with internal and external partners.
Excellent attention to detail with strong follow-through and documentation discipline.
Comfort operating in ambiguity; able to prioritize quickly and escalate appropriately.
Customer/client readiness mindset; commitment to maintaining a high standard of showroom experience and brand integrity.
Working knowledge of facilities operations, vendor coordination, basic AV/IT readiness, and service request processes preferred.
Proficiency in Microsoft Office (Outlook, Teams, Excel, PowerPoint, SharePoint); comfort learning new tools (Salesforce CVF and related systems).
Basic budgeting/invoice tracking and reporting skills.

Responsibilities

Support showroom readiness for client visits, events, and presentations.
Ensure consistent execution of operational standards and escalate risks as needed.
Coordinate with local teams and manage recurring maintenance schedules.
Coordinate relocations including packing, installation, vendor logistics, and site readiness.
Assist with communication and change management for sales teams and other resident associates.
Coordinate refresh and repair programs to minimize disruption.
Track work orders, vendor activity, and completion status.
Support reporting on program progress, costs, and upcoming needs.
Coordinate furniture mockups, pop-ups, and product installations.
Coordinate logistics, vendor scheduling, and staging readiness.
Partner with sales and design teams to support client and launch requirements.
Support furniture, technology, and appliance lifecycle processes (reuse, donation, recycling).
Coordinate logistics, maintain documentation, and update asset tracking systems.
Coordinate CMF library installation, updates, and maintenance.
Support refreshes using repurposed assets, including logistics and documentation.
Assist with rollout, training, and maintenance of the Client Visit Form (CVF).
Track enhancements and coordinate with Salesforce developers.
Coordinate multi-vendor repair projects; track progress and resolve scheduling issues.
Maintain service documentation and ensure timely completion.
Support security operations, incident response, and standard procedures.
Assist with safety programs, training coordination, and audit readiness.
Coordinate maintenance of showroom technology.
Support troubleshooting and ensure readiness for presentations and hybrid use.
Coordinate vendors, scheduling, and service performance tracking.
Support budgeting, invoice tracking, and cost efficiency efforts.
Collaborate with internal teams and external partners to ensure alignment and execution.
Maintain clear and consistent communication across stakeholders.
Assist with maintaining SOPs, asset records, and operational documentation.
Update SharePoint and tracking systems to ensure accuracy and accessibility.
Performs additional responsibilities as requested to achieve business objectives.