Retail Shortage Control - Part Time

Burlington • San Leandro, CA

10d

About The Position

The Shortage Control Associate (SCA) helps maintain store security and a positive shopping experience. Through a visible, professional presence at store entrances, exits, and high-risk areas, the associate helps reduce theft and promote a safe environment. The role includes greeting customers and associates in a confident, friendly, and energetic manner, monitoring the entrance throughout each shift, and following safety and security standards.

The associate applies knowledge of theft trends and shortage-reduction programs, communicates theft-prevention information, and conducts bag and package checks for store and corporate associates. They identify and report theft incidents or suspicious subjects to the Manager on Duty, support associate training, and promptly address unsafe practices. Success requires awareness, disciplined decision-making, confidentiality, effective communication, and the ability to build productive relationships in a fast-paced, high-pressure environment.

This is a part-time position with a flexible schedule that may include nights, weekends, and holidays. The listed base pay is $16.90 per hour. Part-time associates may be eligible for benefits and paid time off based on hours worked and applicable eligibility conditions.

Requirements

• Ability to stand and walk for extended periods and visually monitor the store environment.
• Ability to maintain confidentiality.
• Ability to review, analyze, and comprehend business trends.
• Ability to demonstrate a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast-paced, high-pressure environment with detailed focus and disciplined decision-making.
• Excellent communication skills with customers and coworkers.
• Excellent leadership skills that support productive business relationships.
• Ability to work a flexible schedule, including nights, weekends, and holidays as required.

Nice To Haves

• At least 1 year of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations.

Responsibilities

• Maintain a professional appearance and wear designated dress standards, a radio, and an earpiece.
• Remain positioned at the front of the store and vigilant and aware of the surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting.
• Help create a secure environment and reduce opportunities for theft.
• Maintain knowledge of top shortage areas and theft-reduction support programs.
• Communicate theft-prevention information during store rallies in collaboration with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates in accordance with safety and security standards.
• Identify and report theft incidents and suspicious subjects to the Manager on Duty.
• Support training associates on shortage-reduction programs and processes.
• Model safety as a priority and promptly address unsafe practices.
• Monitor the store entrance for the duration of each shift.

Benefits

• Competitive wage
• Flexible hours
• Associate discount
• Eligible part-time associates may receive medical coverage and a 401(k) plan, based on hours worked.
• Eligible part-time associates may receive up to 4 hours of paid time off annually after one year of service.
• Eligible part-time associates may receive up to 8 paid holidays.
• Paid sick time in accordance with applicable law.
• Training and development opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed