Short Term Disability Claims Specialist - West Coast

Lincoln Financial•Phoenix, AZ

2d•$23 - $32•Remote

About The Position

We are excited to bring on highly motivated Short Term Disability Claims Specialists to staff our ever-growing claims organization. As a Short Term Disability Claims Specialist, you will be responsible for conducting initial and ongoing interviews with claimants, obtaining and reviewing medical records, and making timely and ethical claim determinations. You’ll complete a thorough training to develop new skills and give you the confidence you need to be successful in your new role. If you enjoy working in a fast-paced team environment from the comfort of your own home, then please read on!

Requirements

High School diploma or GED.
1-2 years of experience in claims, leaves or customer service.
Strong written and verbal communication skills.
Excellent organization skills with the ability to multi-task.

Nice To Haves

Experience with disability and/or absence management.
Strong mathematical skills for payment calculations

Responsibilities

Communicating with claimants, employers and various medical professionals through phone and e-mail to gather information regarding the Short Term Disability claim.
Collaborating with fellow case managers, nurse case managers and consulting physicians to make appropriate and timely claim determinations.
Reviewing complex medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning.
Completing accurate financial calculations consistent with company and state guidelines.
Providing exceptional customer service and proactively recognizing customer needs and areas of opportunity.