Specialist, Long Term Disability Team Lead

Lincoln Financial•Charlotte, NC

4d•$55,700 - $100,200•Remote

About The Position

We are excited to bring on a Specialist, Long Term Disability (LTD) Team Lead to our Group Protection Organization! As an LTD Team Lead, you will be responsible for managing highly complex Long-Term Disability claims for a variety of customers. These claims require in-depth initial and ongoing investigations, along with a deep understanding of the LTD contract and the evaluation of situational, financial and occupational elements. You will be responsible for managing an assigned caseload, while also supporting other LTD teams in providing technical guidance. The role is dynamic and fast paced, and is centered around teamwork and collaboration with peers, management and best practices.

Requirements

4 Year/Bachelor's degree or 4 years of equivalent work experience in lieu of Bachelor's (Minimum Required)
1 - 3+ years of Claims experience directly aligned to the specific responsibilities of this position (Required)

Nice To Haves

Ability to perform under stress in cases of emergency, critical or hazardous situations.
Ability to work with others in a team environment.
Demonstrated solid relationship management skills with internal clients (e.g. management, peers and colleagues).
Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

Responsibilities

Manages a caseload of complex claims that cover a variety of eligibility types, policy provisions, and/or multiple diagnoses and claim factors.
Analyzes and processes claims by investigating and obtaining a wide range of complex information. Applies claims policies & procedures and appropriately engages intervention of internal/external resources to ensure fair, ethical, and timely management of assigned claims.
Utilizes judgment and knowledge of claims management to make decisions based on information available at the time of decision.
Analyzes and interprets complex coverage contracts to determine if eligibility is met.
Effectively manages time and desk organization; coaches others on techniques and systems for organizing/prioritizing work and staying current on caseload.
Identifies and resolves gaps in financial calculations and offsets when applicable, shares technical knowledge and approach on financial calculations with team members.
Interprets calculations correctly involving complex contract provisions and works with applicable resources as needed to resolve issues.
Understands and reinforces to junior team members the importance of correct and accurate eligibility decisions and benefit calculations.