Disability Claims Administrator
About The Position
The CPP Team Disability Claims Administrator is primarily responsible for all aspects of the CPP/QPP process. The CPP Team Disability Claims Administrator is expected to be a CPP/QPP subject matter expert and expected to understand the product at an advanced level. This includes interpreting contractual provisions to determine benefit entitlement including offsets and tax requirement utilizing the payment and management systems. Handling of all calculation and CPP/QPP related inquiries, preparation and follow ups of all CPP applications in accordance with contractual and corporate policy. Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences. Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. Be your best at Canada Life.
Requirements
- Post-secondary education with a strong financial background or equivalent related experience;
- Excellent mathematical and analytical skills;
- Demonstrated organizational and time management skills;
- Excellent oral and written communication skills;
- Team player with demonstrated customer service skills;
- Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software;
- Critical thinking and problem-solving abilities;
- Ability to remain flexible, work as part of a team as well as independently;
- Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.
Nice To Haves
- Bilingualism (English/French) is an asset;
Responsibilities
- Perform simple and complex and LTD benefit calculations including inflation protection, cost of living increases, rehabilitation and partial period calculations in accordance with contractual provisions;
- Perform under/overpayment calculations; follow up for repayment; processing BEN refunds and adjustments;
- Explain benefit calculations and payments, including tax issues to customers over the phone or in writing;
- Follow-upon CPP Applications, Documents, Decision Statuses, and Appeals;
- Other administrative and financial duties in support of claims teams as required.
Benefits
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
