Manager, Disability & Claims Management

AgeCare • Calgary, AB

6d • Hybrid

About The Position

At AgeCare, people are at the heart of everything we do. As the Manager, Disability & Claims Management, you will lead programs that support employee health, wellbeing, attendance, and successful return-to-work outcomes across the organization. This opportunity is well suited to an experienced disability management leader who can strengthen processes, develop high-performing teams, and build programs that create lasting impact. You will oversee disability and attendance management, guide complex claims, and work with leaders to ensure employees receive timely support while maintaining legislative compliance.

Requirements

• Bachelor’s degree in human resources, Business Administration, or a related field.
• Demonstrated leadership experience in disability management, claims management, attendance management, or occupational health within a large, complex organization.
• Strong knowledge of Alberta, British Columbia, Ontario and federal Workers’ Compensation legislation, programs, and processes.
• Demonstrated success designing, implementing, and leading organization-wide programs and change initiatives.
• Experience managing complex disability, accommodation, and return-to-work cases.
• Excellent communication and presentation skills, including experience preparing executive-level presentations using Microsoft Teams, PowerPoint, and related technologies.
• Strong analytical, problem-solving, and stakeholder management skills.

Nice To Haves

• Labour relations experience in a unionized environment
• Working knowledge of payroll, benefits, compensation, and employment standards.
• Experience with UKG and Workday is preferred.

Responsibilities

• Lead and mentor the HR Claims Management team, fostering a high-performing culture built on collaboration, accountability, innovation, and continuous improvement.
• Oversee and optimize organization-wide disability, attendance, accommodation, and Return-to-Work (RTW) programs, including Short-Term Disability (STD), Long-Term Disability (LTD/DI), and Workers' Compensation (WCB).
• Lead the management of complex and escalated disability and workplace injury claims, collaborating with employees, leaders, healthcare providers, insurers, legal counsel, and government agencies to support timely resolution and successful return-to-work outcomes.
• Drive the design, implementation, and continuous improvement of disability management programs, policies, processes, and systems to enhance employee wellbeing, operational efficiency, and service excellence.
• Champion legislative compliance by ensuring disability and claims management practices align with provincial and federal legislation, including Workers' Compensation requirements across multiple jurisdictions.
• Collaborate with HR, Payroll, operational leaders, and site teams to deliver consistent, effective disability management practices and provide trusted guidance on complex employee cases.
• Use analytics and reporting to identify trends, reduce risk, and improve organizational performance.
• Conduct regular policy, procedure, and program reviews to ensure they remain current, effective, compliant, and aligned with organizational objectives.

Benefits

• Competitive salary
• Health benefits
• Paid time off
• Opportunities for training, education, and advancement.
• A diverse and inclusive HR team.
• Work that helps employees bring their best to work and provide exceptional care to the residents we serve.
• A workplace where hard work is valued and celebrated.
• Hybrid work flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager