Manager, Short Term Disability Claims

Lincoln Financial•Charlotte, NC

23h•$72,900 - $131,600•Hybrid

About The Position

We are excited to bring on a highly motivated Claims Team Manager to our ever-growing Organization! As a Claims Team Manager, you’ll be responsible for coaching and developing a team of claims specialist, navigating individual and team priorities, and supporting organizational initiatives with a strong emphasis on relationship building and change management. If you enjoy working with people and helping them achieve their best, then please read on!

Requirements

2+ years of managerial, supervisory, and/or demonstrated leadership experience
Demonstrated strong relationship management skills with internal and external clients (e.g. customers, management, peers and colleagues) and a proven ability to develop collaborative approaches
Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
Experience in navigating through environments with significant change
Experience in defining problems, collecting data, establishing facts and drawing valid conclusions, and evaluating trends in data or information
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Project management skills including the ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines
4 Year/bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) in Insurance

Responsibilities

Managing and evaluating individual and team performance, while taking appropriate action to meet or exceed performance standards
Ensuring claims processing is consistent with applicable policies, procedures and department guidelines
Providing training and development opportunities, including stretch assignments, for team members. This includes giving honest and open feedback to aid in the development of talent
Identifying areas of opportunity on both an individual and organizational level, and working with other managers to drive improvement through various initiatives
Ensuring that top talent is hired and retained within your assigned area of responsibility
Reviewing and resolving more complex escalated issues and concerns
Collaborating with distribution teams to ensure customer expectations are considered and addressed