Disability Payment Administrator

Sun Life • Montreal, QC

8d • CA$45,100 - CA$63,700 • Hybrid

About The Position

As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health. We are looking for individuals passionate about contributing to the health of Canadians and developing the next greatest digital experience.

Requirements

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
• Stellar customer service skills that puts the client first
• Demonstrate active listening skills towards our Plan Members and Plan Sponsors
• Exceptional time management and organizational skills
• Outstanding communication skills – written and verbal
• Thrive in a fast paced, high-volume production environment
• Ability to take initiative and demonstrate sound judgement
• Show resilience when taking on new responsibilities or handling difficult situations
• Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth
• Teamwork and collaboration

Responsibilities

• Process Plan Member Update Forms and extend Disability benefits
• Help clients through the CPP/QPP Application process
• Follow up with clients for part time earnings
• Prepare and close LTD files that reach expiry
• Review and update Power of Attorney/Authorization information
• Address and EFT changes
• Investigate returned mail
• Handle inbound and outbound calls
• Create an environment that promotes team member accountability and autonomy
• Represent Sun Life professionally, internally and externally, and work well with partners and clients
• Identify and suggest opportunities for process improvements

Benefits

• Flexible Benefits from the day you join to meet the needs of you and your family
• Opportunities to own your career development with programs to continuously learn, build skills, grow through coaching and more
• A caring, supportive, and inclusive culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed