Short Term Disability Claim Analyst 2

Principal Financial Group • Des Moines, IA

3d • Remote

About The Position

The Short Term Disability Claim Analyst 2 reviews and investigates short-term disability claims in a fast-paced environment. The role involves analyzing medical, financial, and contractual information to make timely claim decisions and communicating with employers, employees, and medical providers by phone, email, text, and letter. The analyst explains claim information—including medical conditions, restrictions and limitations, job duties, policy provisions, decisions, and status—to help customers understand the company's position. The role also requires following up on outstanding items to meet regulatory, service-timing, and quality guidelines. This position is fully remote within the U.S.

Requirements

• At least 4 years of claims or customer service experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Excellent verbal and written communication skills, including active listening, gathering information over the phone, and providing empathetic customer service to people navigating difficult situations.
• Ability to adapt to frequent change, work independently, make sound decisions, take ownership, and resolve issues effectively.
• Strong attention to detail and ability to maintain accuracy and confidentiality.
• Good math, analytical, interpersonal, problem-solving, decision-making, and multitasking skills.
• Strong proficiency with business unit products, processes, and systems, including navigating multiple software and web applications.
• Computer and typing proficiency, including experience with Microsoft Office applications and internet browsers.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.

Nice To Haves

• Associate's or Bachelor's degree.
• Short-term disability claims processing experience, including reviewing and gathering information, communicating with customers and other parties, and making claim decisions.
• Experience reading and interpreting policies, policy provisions, and industry regulations and applying them appropriately to claims situations.
• Demonstrated ability to accept and apply feedback while working independently and collaboratively within a team.

Responsibilities

• Acquire, analyze, and investigate medical, financial, and contractual information to make effective and timely claim decisions.
• Communicate with employers, employees, and medical providers by phone, email, text, and letters.
• Provide customers with updates and explanations about medical conditions, restrictions and limitations, job duties, group short-term disability policy provisions, claim decisions, claim status, and other aspects of the claim process.
• Supervise and follow up on outstanding items to ensure compliance with regulations, service timing, and quality guidelines.

Benefits

• Personal Time Off (PTO) accrued each pay period for hourly employees, usable for vacation, personal needs, or short-term illness.
• Pension eligible.
• Non-sales positions have the opportunity to participate in a bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed