Short Term Disability Senior Ability Analyst - Absence Management

The Hartford•Sunrise, FL

4d•Hybrid

About The Position

The STD AM Senior Ability Analyst evaluates Short-Term Disability (STD) claims to determine eligibility for disability benefits and applicable Leaves of Absence (LOA). The role partners with claimants, healthcare providers, and employers to support recovery and facilitate a safe and timely return to work. The analyst ensures claim decisions and case management activities comply with disability plan provisions, company policies, regulatory requirements, and ethical standards, and manages concurrent LOA claims. Training begins in January 2027 and lasts five weeks. Training hours are 8:00 AM–4:30 PM and are virtual, subject to claim experience. After training, work hours are core business hours. The role may be hybrid or remote. Candidates living near an office in Hartford, CT; Naperville, IL; San Antonio, TX; Lake Mary, FL; Sunrise, FL; Phoenix, AZ; or Alpharetta, GA are expected to work in an office three days a week, Tuesday through Thursday. Remote candidates are expected to come into an office as business needs arise.

Requirements

High school diploma or GED required.
At least 1 year of quality customer service experience required.
At least 1 year of claim handling experience required.
Exceptional organizational and prioritization skills.
Strong problem-solving abilities.
Professional verbal and written communication skills.
Attention to detail and the ability to maintain quality and accuracy while meeting productivity targets in a fast-paced environment.
Ability to work effectively within a structured team environment.
Proficiency in Microsoft Office and ability to navigate multiple systems simultaneously.

Nice To Haves

Associate or bachelor's degree preferred.
Experience reviewing medical records highly preferred.
Familiarity with medical terminology is a plus.

Responsibilities

Retrieve and relay information relevant to short-term disability and Leaves of Absence claims while working with internal and external customers.
Provide customer service that meets the expectations and requirements of internal and external customers.
Communicate professionally in writing and verbally.
Collect and analyze information, applying critical thinking and mathematical skills to make sound decisions and draw accurate conclusions.
Apply business acumen and technical expertise to make ethical, well-informed decisions based on analysis, experience, and judgment, with management guidance as needed.
Contribute to a positive team culture that supports Group Benefit Claims Diversity and Inclusion initiatives and objectives.
Evaluate Short-Term Disability claims to determine eligibility for benefits and applicable Leaves of Absence.
Manage concurrent Leaves of Absence claims and support recovery and timely return to work.