Shopkeeper

Jenis Splendid Ice Creams. • Tampa, FL

12d • Onsite

About The Position

Jeni’s Splendid Ice Creams is hiring a full-time Shopkeeper for its Tampa, Florida team. Shopkeepers lead the scoop shop team by training and modeling exceptional customer service, beautiful scooping, efficient service during busy periods, and late-night deep cleaning. They are expected to treat customers and team members with care and respect. The role also covers accounting, scheduling, inventory and ordering, and human resources functions, including hiring, training, team development, and performance management. The position involves variable shifts, including opening, closing, and/or weekend shifts.

Jeni’s describes its scoop shops as central to its mission of making better ice creams and bringing people together. The company is a B Corp headquartered in Columbus, Ohio, with shops in more than twenty cities. It emphasizes employee development, community engagement, safety, cleanliness, and diversity.

Requirements

• Passion for customer service and the ability to inspire that passion in the team.
• Strong work ethic, a good heart, and a team-first mentality.
• Exceptional organizational and time-management skills, including the ability to prioritize and meet competing deadlines.
• Creative, resourceful, and proactive problem-solving ability.
• Energetic, positive, and skillful communication.
• Eagerness to adapt and grow as a leader.
• Commitment to the well-being of the shop team, the community, and the environment.

Nice To Haves

• Prior management experience, particularly in the service industry, is a plus but is not required.

Responsibilities

• Lead the shop team through training and role modeling.
• Deliver and promote exceptional customer service and beautiful scooping.
• Keep service moving efficiently through lines and complete late-night deep cleaning.
• Treat customers and team members with care and respect.
• Handle accounting, scheduling, inventory, and ordering.
• Manage human resources functions, including hiring, training, development, and performance management of team members.
• Work variable shifts, including opening, closing, and/or weekend shifts.
• Uphold safety and cleanliness standards.

Benefits

• Competitive salary.
• Monthly bonus potential based on shop performance.
• Health, dental, and vision insurance.
• Paid time off, including sick, vacation, and holiday pay.
• 4% match on 401(k) contributions after three months of employment.
• One-month paid sabbatical after three years of continuous service.
• Annual paid day to volunteer for a nonprofit organization of the employee’s choice.
• 50% discount at Jeni’s Scoop Shops and online.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed