Shopkeeper

Jeni's Splendid Ice Creams • Tampa, FL

12d • Onsite

About The Position

Jeni’s Splendid Ice Creams is hiring a Shopkeeper for its Tampa, Florida team. Shopkeepers lead the shop team by training employees and modeling exceptional customer service, beautiful scooping, efficient service, late-night deep cleaning, and respectful treatment of customers and team members. The role also includes accounting, scheduling, inventory and ordering, and all human-resources functions, including hiring, training, development, and performance management.

This is a full-time position with variable shifts, including opening, closing, and/or weekend shifts. Shopkeepers help create meaningful experiences for customers and contribute to their shop and community while supporting the team’s development. Jeni’s notes that additional safety and cleanliness measures have been added in its scoop shops in response to Covid-19.

Requirements

• Passion for customer service and the ability to inspire that passion in the team.
• Strong work ethic, good heart, and team-first mentality.
• Exceptional organizational and time-management skills, with the ability to prioritize and meet competing deadlines.
• Creative, resourceful, and proactive problem-solving skills.
• Energetic, positive, and skillful communication.
• Eagerness to adapt and grow as a leader.
• Commitment to the well-being of the shop team, the community, and the environment.

Nice To Haves

• Prior management experience, particularly in the service industry.

Responsibilities

• Lead the shop team through training and role modeling.
• Deliver and model exceptional customer service and beautiful scooping while keeping service moving efficiently.
• Perform late-night deep cleaning and uphold safety and cleanliness standards.
• Treat customers and team members with care and respect.
• Handle accounting, scheduling, inventory, and ordering.
• Manage human-resources functions, including hiring, training, development, and performance management of team members.
• Support the well-being and development of the shop team and contribute to the community.

Benefits

• Competitive salary.
• Monthly bonus potential for shop performance.
• Health, dental, and vision insurance.
• Paid time off, including sick, vacation, and holiday pay.
• 4% match on 401(k) contributions after three months of employment.
• One-month paid sabbatical after three years of continuous service.
• Annual paid day to volunteer for a non-profit organization.
• 50% discount at Jeni’s Scoop Shops and online.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed