Shopify eCommerce Lead (Client Strategy & Growth)

Oowlish Technology

22h•Remote

About The Position

Oowlish is seeking experienced technology professionals to join their growing team. This role is for a hybrid profile that involves both client relationship management and hands-on UX/UI design and CRO work. The individual will collaborate with the Shopify development team, marketing team, and directly with clients to improve Shopify stores. The position is remote and offers opportunities for professional development and international impact.

Requirements

4+ years of experience in eCommerce, with a strong UX/UI design background applied to Shopify or similar platforms.
Proven experience managing client relationships in agency, consulting, or service-based environments.
Hands-on experience with Conversion Rate Optimization (CRO), including testing, analysis, and data-driven decision making.
Strong portfolio showcasing eCommerce UX/UI work, ideally focused on Shopify stores.
Strong verbal and written English communication skills.
Ability to work cross-functionally and take ownership of outcomes with minimal supervision.
Experience working with Shopify or Shopify Plus.
Experience owning both client communication and execution outcomes, rather than operating exclusively as a designer or account manager.
Strong UX/UI design experience focused on eCommerce.
Experience managing client relationships, retention, and satisfaction.
Experience conducting CRO initiatives, including A/B testing, funnel analysis, and conversion optimization.
Ability to translate customer behavior and business data into design recommendations.
Experience collaborating with developers, marketers, SEO specialists, and other stakeholders.
Strong organizational and project coordination skills.
Commercial mindset with the ability to identify growth opportunities and translate them into recommendations or proposals.

Nice To Haves

Hands-on Shopify development experience (Liquid, custom themes, app integrations).
Experience with CRO tools such as: Hotjar, VWO, Microsoft Clarity, or similar platforms.
Experience with SEO for eCommerce.
Experience with Klaviyo or similar email marketing/CRM platforms.
Experience working with DTC (Direct-to-Consumer) brands.
Previous experience in a Shopify-focused agency.
Experience supporting business development efforts, proposals, case studies, or sales presentations.

Responsibilities

Manage day-to-day client relationships across retainer accounts and project engagements, ensuring requests are resolved, communication is proactive, and clients receive exceptional service.
Establish a structured rhythm for each client through regular check-ins, roadmap reviews, performance discussions, and ongoing recommendations to improve their Shopify stores.
Perform hands-on UX/UI design work, including landing pages, product pages, checkout experiences, campaign assets, and full store redesigns.
Conduct CRO analysis and execution, identifying friction points, proposing and running tests, and translating customer behavior and performance data into actionable design improvements.
Coordinate with SEO, paid media, lifecycle marketing, and other specialists to ensure initiatives are aligned and executed successfully.
Provide delivery oversight for the development team, ensuring projects are properly scoped, developers have the right context, and priorities remain aligned with client goals.
Identify growth opportunities, strategic recommendations, and ways to increase value for each client while continuously strengthening long-term partnerships.
Collaborate with marketing and sales teams on content creation, case studies, proposals, and pitch materials to generate new business opportunities.
Contribute to the evolution of the Shopify practice by helping define service offerings, target markets, operational improvements, and Oowlish's unique value proposition in the eCommerce space.