eCommerce Growth & Merchandising Coordinator

Fanatics Collectibles • New York, NY

3d • $62,500 - $77,500

About The Position

The eCommerce Growth & Merchandising Coordinator plays a critical role in supporting the growth and daily performance of Topps.com through strong site merchandising, operational execution, and customer-focused optimization. This role is responsible for managing product setup, merchandising experiences, and category presentation to support key product launches, seasonal campaigns, and broader marketing initiatives. Working cross-functionally with Product, Marketing, Creative, and Engineering teams, this individual will help deliver a seamless and engaging online shopping experience that drives conversion, customer engagement, and revenue growth. The ideal candidate is highly detail-oriented, analytically driven, and thrives in a fast-paced eCommerce environment where agility and execution are essential.

Requirements

• Bachelor’s degree in Business, Marketing, eCommerce, or a related field.
• 2+ years of experience in eCommerce merchandising, site operations, or digital commerce management.
• Hands-on experience with eCommerce platforms, preferably Shopify, and familiarity with content management systems.
• Strong understanding of eCommerce KPIs, customer behavior analysis, conversion optimization, and A/B testing methodologies.
• Analytical and data-driven mindset with the ability to translate insights into actionable site improvements.
• Exceptional organizational skills and attention to detail with the ability to manage multiple priorities simultaneously.
• Strong communication and cross-functional collaboration skills in a fast-paced, high-growth environment.
• Self-motivated problem solver with a proactive approach to operational challenges and continuous improvement.

Nice To Haves

• Experience working with Product Information Management (PIM) systems such as Akeneo is preferred.
• Passion for sports, collectibles, eCommerce, and delivering exceptional customer experiences is a plus.

Responsibilities

• Create, manage, and maintain accurate product listings on Topps.com using Shopify, Akeneo (PIM), and related eCommerce administration tools.
• Support product launches, including weekend launch coverage on a rotating team schedule throughout the year.
• Perform daily website QA checks to proactively identify and resolve merchandising, functionality, and content issues.
• Troubleshoot operational and site-related issues by collaborating with Engineering teams, submitting tickets, validating fixes, and ensuring successful resolution.
• Curate and optimize category pages, landing pages, and homepage experiences to align with product priorities, seasonal campaigns, and customer demand.
• Monitor category performance, customer behavior, and key eCommerce KPIs to identify trends and opportunities for conversion and engagement improvements.
• Maintain a deep understanding of the Topps product catalog to ensure accurate product descriptions, attributes, and merchandising presentation.
• Partner closely with Marketing and Creative teams to ensure cohesive storytelling, product positioning, and promotional execution across the site.
• Support A/B testing initiatives and leverage customer insights and analytics to improve site performance and user experience.
• Contribute to ongoing process improvements that enhance operational efficiency, merchandising execution, and business performance.

Benefits

• The salary range represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level