Shop Supervisor

Cox Communications • DeForest, WI

1d • $74,000 - $111,000 • Onsite

About The Position

Cox Fleet is hiring a Shop Supervisor for its Management Team at the Wisconsin Bus Sales location. The role manages the Service department’s daily operations, budget, performance metrics, staffing, safety, customer relationships, and sales activity. The supervisor supports growth of the business by improving service department margins, maintaining customer satisfaction, and identifying revenue and profit opportunities.

Requirements

• High school diploma or GED and 5 years of experience in a related field; alternatively, a related bachelor's degree and 3 years of related experience, a master's degree and 1 year of experience, or a Ph.D. and up to 1 year of experience.
• Valid driver's license and safe driving record; must be at least 21 years old.
• Skills in coaching, mentoring, teaching, discipline, having difficult conversations, and providing constructive guidance to mobile technicians.
• Knowledge of the mobile work environment and its challenges, maintenance practices, and mobile maintenance process requirements.
• Ability to coordinate efforts across groups to resolve technician-related issues.
• Ability to act with a high sense of urgency.
• Ability to learn and use IT systems supporting technician activity and performance, such as dispatch software, reporting tools, Workday, Salesforce, Kronos, and Power BI.
• Strong functional and technical skills relevant to the role.
• Effective listening, interpersonal, customer service, and problem-solving skills.

Responsibilities

• Achieve the annual Service department budget and weekly, monthly, and yearly Service KPIs.
• Manage daily Service operations and ensure company policies and standard procedures are followed.
• Support the bus sales and parts departments by maintaining customer satisfaction.
• Manage and monitor warranty issues.
• Inspect and maintain a safe work environment and clean facility.
• Manage vehicles assigned to the Service department.
• Review service work schedules to maintain steady volumes.
• Promote employees’ personal and professional growth through training and work assignments.
• Conduct weekly staff meetings with Service personnel.
• Plan, conduct, and participate in monthly safety meetings.
• Maintain professional relationships with suppliers, manufacturers, customers, co-workers, and direct reports.
• Research and identify revenue and profit opportunities in the market area.
• Develop quarterly customer sales plans to direct and maintain profit.
• Generate sales through calls to potential service customers and prepare estimates, price quotations, and proposals.
• Complete call reports, customer profiles, and marketing surveys as required.
• Develop knowledge of product specifications, features, benefits, and advantages across product lines.
• Promote company offerings and encourage customers to use Wisconsin Bus for their company needs.
• Develop and implement an operations plan to maximize Service department margins.
• Perform other duties as assigned.

Benefits

• Flexible paid vacation, consistent with job duties and company needs.
• Seven paid holidays annually.
• Up to 160 hours of paid wellness time annually for the employee or family members.
• Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Potential health insurance, including medical, dental, and vision coverage; 401(k); and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED