SHOP SERVICE TECHNICIAN

Equipment Depot Inc.•Waco, TX

12d•Onsite

About The Position

The Shop Service Technician is responsible for repairing and maintaining electric, diesel, and gasoline industrial trucks and batteries, and/or construction and aerial equipment. The position performs mechanical repairs after equipment has been inspected and the repair plan approved, documents work accurately, verifies repairs, and supports shop workflow and customer communication. The work environment varies among an office, job site, and industrial locations.

Requirements

High school diploma or equivalent.
One year of related mechanical experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before customer or employee groups.
Ability to perform basic arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to follow written, oral, or diagrammatic instructions using common-sense reasoning and to address problems involving several concrete variables in standardized situations.
Knowledge of Microsoft Office products, including Word and Excel, and Internet software.
Valid driver’s license.

Responsibilities

Accept assigned work orders from the Service Dispatcher, Planner, and Manager; diagnose equipment issues and plan required repairs.
Make mechanical repairs after completing an inspection and analysis of the breakdown and receiving approval from the Service Manager or Shop Lead.
Write complete repair descriptions on work orders, including equipment model, serial number, and hour-meter reading.
Examine protective guards, loose bolts, and specified safety devices, and make adjustments as needed.
Lubricate moving parts and operate repaired trucks to verify conformance with specifications; ensure a final quality inspection is completed before equipment returns to service.
Submit paperwork, including work orders and time cards, to the Service Dispatcher or Planner daily.
Provide the Service Manager with reporting data on work-in-progress totals for field technicians.
Control shop workflow, including trucking and rentals when necessary.
Create and communicate quotes for shop work and, when necessary, field service work.
Provide guidance to technicians to assist with repairs when necessary.
Open, review, and validate work-order information at the start of a service job and throughout the process until billing is complete.
Create and organize paperwork generated during shop repairs, including shop folders.
Contact customers with updates on shop-job status while work is being performed.
Confirm scheduled maintenance has been performed on all units in the shop for repairs.
Answer and respond to incoming customer service calls.
Give final sign-off on shop work orders before invoicing.
Perform other duties assigned by management.