Shop Service Technician

Owen Companies•Salt Lake City, UT

4d•Onsite

About The Position

The Shop Service Technician performs in-shop diagnostics, preventive maintenance, service, and repairs for a diverse portfolio of equipment, including tree care and recycling, snow, and environmental infrastructure equipment. The role supports new, used, rental, and customer-owned equipment by minimizing downtime, delivering high-quality repairs, and preparing units for customer delivery. Work is performed in collaboration with service leadership, parts personnel, and fellow technicians in a heavy equipment shop environment. The technician diagnoses and repairs mechanical, hydraulic, electrical, and control systems; completes inspections and preventive maintenance; performs pre-delivery, make-ready, and post-rental inspections; and provides warranty support. The role also involves sourcing parts and materials, maintaining accurate service records, interpreting technical documentation, and safely operating shop and lifting equipment. The position is based at the Owen Equipment shop in Salt Lake City, Utah. Occasional travel to other branches or OEM training may be required. The standard schedule is Monday through Friday, with flexibility for workload and customer demand; occasional extended hours or weekend work may be required.

Requirements

At least 5 years of experience in equipment maintenance and repair.
Strong working knowledge of mechanical, hydraulic, and electrical systems.
Ability to read and interpret technical drawings, schematics, and service documentation.
Experience performing shop-based diagnostics and repairs.
Ability to work independently with minimal supervision in a fast-paced service environment.
Proficiency with basic computer functions for service reporting, documentation, and communication.
Must possess a personal set of hand tools and be willing to expand the tool inventory as needed.
Valid driver’s license to road test and move equipment as needed.
If required to operate a commercial vehicle weighing more than 26,001 pounds, ability to pass requirements to obtain a CDL for DOT purposes and maintain an active license.
Ability to stand, walk, bend, and perform physical labor for extended periods.
Ability to lift up to 50 pounds as required.

Nice To Haves

Experience with tree care, environmental, snow, construction, vocational truck, or similar equipment.
Familiarity with PLC systems and basic programming concepts.

Responsibilities

Diagnose, troubleshoot, and repair mechanical, hydraulic, electrical, and control systems.
Assemble, install, and integrate electrical, mechanical, and hydraulic components, including wiring electrical panels and system connections.
Develop and execute repair plans, including sequencing work, identifying parts, and performing component-level repairs to restore equipment to OEM specifications.
Perform scheduled preventive maintenance, inspections, and repairs across major equipment systems.
Complete pre-delivery inspections, make-ready work, and post-rental inspections on new, used, and rental equipment.
Evaluate and validate warranty claims, coordinate with OEMs, and submit detailed service documentation.
Communicate repair status, findings, and recommendations to service leadership, parts, and sales personnel.
Identify and source parts, materials, and tooling needed to complete repairs.
Accurately complete and maintain service reports, work orders, and documentation, tracking labor, materials, and service activity in company systems.
Read and interpret parts diagrams, hydraulic and electrical schematics, and service manuals.
Safely operate shop equipment, including forklifts, telehandlers, and other lifting equipment.
Follow OSHA and company safety standards, including lockout/tagout procedures, proper rigging and lifting practices, and safe handling of fluids and hazardous materials.
Ensure service and repairs meet company quality and safety expectations.
Maintain a safe and clean working environment and use PPE properly.
Road test and move equipment as needed; meet CDL requirements and maintain an active CDL if required to operate a commercial vehicle weighing more than 26,001 pounds.
Travel occasionally to other branch locations or OEM training as business needs require.