SHOP SERVICE TECHNICIAN

Equipment Depot Inc.•Houston, TX

12d•Onsite

About The Position

The Shop Service Technician is responsible for repairing and maintaining electric, diesel, and gasoline industrial trucks and batteries and/or construction and aerial equipment. The role includes diagnosing equipment issues, completing and documenting approved repairs, verifying equipment safety and quality, coordinating shop workflow, preparing and communicating quotes, and keeping customers and service management informed. The work environment varies from an office to job sites and industrial locations.

Requirements

High school diploma or equivalent.
One year of related mechanical experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to follow written, oral, or diagrammed instructions using common-sense judgment and address problems involving several concrete variables in standardized situations.
Knowledge of Microsoft Office products, including Word and Excel, and Internet software.
Valid driver's license.

Responsibilities

Accept assigned work orders from the Service Dispatcher, Planner, and Manager; diagnose equipment issues and plan required repairs.
Make mechanical repairs after completing an inspection and breakdown analysis and receiving approval from the Service Manager or Shop Lead.
Write complete repair descriptions on work orders, including equipment model, serial number, and hour meter reading.
Examine protective guards, loose bolts, and specified safety devices, and make adjustments as needed.
Lubricate moving parts and drive repaired trucks to verify they meet specifications; ensure a final quality inspection is completed before returning units to service.
Submit paperwork, including work orders and time cards, to the Service Dispatcher or Planner daily.
Provide the Service Manager with reporting data on work-in-progress totals for field technicians.
Control shop workflow, including trucking and rentals when necessary.
Create and communicate quotes for shop work and, when necessary, field service work.
Provide guidance to technicians to assist with repairs when necessary.
Open, review, and validate work order information throughout the service process until billing is complete.
Create and organize paperwork generated during shop repairs, including shop folders.
Contact customers with updates on the status of shop work while repairs are underway.
Confirm scheduled maintenance has been performed on units in the shop for repairs.
Answer and respond to incoming customer service calls.
Complete final sign-off on shop work orders before invoicing.
Perform other duties assigned by management.