Shop Service Technician III - CAT Rentals

Ring Power Corporation•Jacksonville, FL

6d•Onsite

About The Position

The Shop Service Technician III is responsible for conducting all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures, and regulations. This role requires attending and successfully completing required technician training classes and maintaining a high awareness of applicable technical changes in the industry. The technician must maintain a necessary set of tools for job performance to diagnose, disassemble, and assemble components to manufacturer’s specifications. Key duties include diagnosing and performing designated repairs on customer or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs. The role also involves working in a neat and orderly fashion, seeking improvements in work methods, work areas, and safety standards, and inspecting components to maximize parts reuse for cost control. Documentation of repairs and accounting for repair times using appropriate software is essential. The technician must monitor job expenses versus repair estimates and inform the supervisor of any cost overruns prior to job completion. A positive approach to work, supportive conduct towards the team, and contributing to team efforts by accomplishing tasks on time while maintaining safety and quality expectations are crucial. This role may also involve training and mentoring others and performing other duties as assigned.

Requirements

Formal Education High School diploma or GED
Experience 3-4 years
Completed all required training curriculum to be designated a Tech II.
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.
Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.
Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.
Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
Fiscal Accountability: Follows all fiscal regulations, standards and control procedures when committing fiscal resources or processing financial transactions. Responsibly allocates and accounts for the use of fiscal resources, weighing alternatives and their benefits. Monitors budget usage and ensures critical costs are covered. Seeks ways to reduce costs.
Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.
Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Nice To Haves

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Updating of Knowledge Job requirements frequently change requiring re-training once or more per year.

Responsibilities

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
Wears proper personal protective equipment.
Attends and successfully completes required technician training classes.
Maintains high awareness of applicable technical changes in the industry.
Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.
Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
Inspects components to ensure maximum parts are being reused to control repair costs.
Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
Approaches work in a positive manner and maintains conduct that is supportive of the work Team.
Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
Trains and/or mentors others in department.
Performs other duties as assigned.