Shop Manager - Marina Square

See’s Candies•San Leandro, CA

About The Position

See’s Candies is seeking a Shop Manager to lead its Marina Square retail shop. The manager leads a dedicated team, drives sales, ensures excellent customer service, and oversees shop operations in accordance with company guidelines and values. The role includes developing team members, managing budgets and shop assets, maintaining accurate records, and ensuring compliance with company policies and applicable laws. The position pays $28.00 per hour.

Requirements

At least 3 years of retail management experience.
Demonstrated success developing, motivating, training, and coaching employees.
Excellent customer service, communication, and organizational skills.
Strong cash-handling and merchandising ability.
Ability to follow, implement, and enforce company policies and procedures.
Strong work performance.
Ability to grow the business by identifying sales opportunities and developing a sales-driven team.
Ability to learn new technologies quickly and manage change efficiently, proactively, and positively.
Physical ability to perform essential job functions, including packing candy, stocking shelves, ringing sales, standing or walking throughout the shift, and frequently lifting up to 25 pounds.
Flexibility to work weekends and holidays.
Internal applicants must be in good standing.

Responsibilities

Lead the shop team and foster a sales-focused, customer-centric environment.
Model achievement of daily, monthly, and annual sales goals.
Communicate and implement company direction, policies, and programs.
Delegate tasks, ensure team compliance, and provide follow-up.
Resolve customer and employee concerns professionally and promptly.
Train, develop, coach, and provide feedback to team members.
Recruit and select candidates and recommend qualified applicants.
Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
Monitor and control expenses to meet budget goals.
Manage cash handling, protection of company assets, and banking procedures.
Maintain accurate timekeeping records and promptly approve weekly payroll.
Ensure compliance with state and federal laws concerning wages and breaks.
Implement weekly work schedules in collaboration with District Sales Managers.
Complete banking, new-hire, inventory, and other paperwork by established deadlines.
Perform other duties as assigned.