Assistant Shop Manager - Marina Square

See's Candies•San Leandro, CA

About The Position

See’s Candies is seeking a Retail Assistant Manager to support the overall operation of its Marina Square retail location. Working closely with the Shop Manager, the Assistant Shop Manager contributes to sales goals, excellent customer service, and smooth day-to-day operations. The position has leadership responsibilities and involves active participation in retail management. The role supports the Shop Manager in achieving sales goals, maintaining operational excellence, and creating a positive retail environment.

Requirements

At least 1 year of retail management experience.
Proven success developing, motivating, training, and coaching employees.
Excellent customer service, communication, and organizational skills, along with strong cash-handling and merchandising ability.
Ability to follow, implement, and enforce company policies and procedures.
Strong work performance.
Proven ability to grow the business by identifying sales opportunities and developing a sales-driven team.
Ability to learn new technologies quickly and manage change efficiently, proactively, and positively.
Physical ability to perform the essential job functions, including packing candy, stocking shelves, ringing sales, standing or walking for the entire shift, and frequently lifting up to 25 pounds.
Flexibility to work weekends and holidays.
Internal applicants must be in good standing.

Responsibilities

Assist the Shop Manager in leading the retail team and fostering a sales-focused, customer-focused environment.
Set an example by achieving daily, monthly, and annual sales goals.
Communicate and implement company direction, policies, and programs.
Delegate tasks, ensure team compliance, and provide follow-up.
Help resolve customer and employee concerns professionally and promptly.
Help train and develop team members on company programs, policies, and procedures.
Provide support and feedback to team members to improve performance and growth.
Support recruitment by identifying and recommending qualified candidates.
Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
Help monitor and control expenses to meet budget goals.
Support cash-handling, asset-protection, and banking procedures.
Help maintain accurate timekeeping records and promptly approve weekly payroll.
Ensure compliance with state and federal wage and break laws.
Work with the Shop Manager and District Sales Managers to create and implement weekly work schedules.
Help manage paperwork by established deadlines, including banking, new hires, and inventory.
Perform other duties as assigned.