Assistant Shop Manager - Marina Square

See’s Candies•San Leandro, CA

About The Position

The Assistant Shop Manager supports the overall operation of a See’s Candies retail location, working closely with the Shop Manager to achieve sales targets, provide exceptional customer service, and maintain smooth day-to-day operations. The role involves leadership responsibilities and active participation in retail management. The assistant manager helps create a positive, sales-focused and customer-focused environment while upholding See’s Candies’ values, standards, policies, and procedures.

Requirements

At least 1 year of retail management experience.
Proven success developing, motivating, training, and coaching employees.
Excellent customer service, communication, and organizational skills.
Strong cash-handling and merchandising ability.
Ability to follow, implement, and enforce company policies and procedures.
Strong work performance.
Proven ability to grow the business by seeking sales opportunities and developing a sales-driven team.
Ability to learn new technologies quickly and manage change efficiently, proactively, and positively.
Physical ability to perform essential job functions, including packing candy, stocking shelves, and ringing sales; standing or walking throughout the shift; and frequently lifting up to 25 pounds.
Flexibility to work weekends and holidays.
Internal applicants must be in good standing.

Responsibilities

Assist the Shop Manager in leading the retail team and fostering a sales-focused, customer-focused environment.
Set an example by achieving daily, monthly, and annual sales goals.
Communicate and implement company direction, policies, and programs.
Delegate tasks, ensure team compliance, and provide follow-up.
Help resolve customer and employee concerns professionally and promptly.
Assist with training and developing team members on company programs, policies, and procedures; provide performance support and feedback.
Assist with recruitment by identifying and recommending qualified candidates.
Ensure compliance with company policies, procedures, ethical standards, safety protocols, and applicable wage and break laws.
Help monitor and control expenses to meet budgetary goals.
Support cash-handling, company-asset protection, and banking procedures.
Help maintain accurate timekeeping records and promptly approve weekly payroll.
Collaborate with the Shop Manager and District Sales Managers to create and implement weekly work schedules.
Help manage paperwork by established deadlines, including banking, new hires, and inventory.
Perform other duties as assigned.