Shop Manager - Marina Square

See's Candies•San Leandro, CA

About The Position

See’s Candies is hiring a Retail Shop Manager for its Marina Square shop. The manager leads the shop team and oversees retail operations, with a focus on sales, excellent customer service, and adherence to company guidelines and values. The position includes developing team members, managing shop finances and records, and ensuring compliance with company policies, safety protocols, and applicable wage and break laws. The position pays $28.00 per hour. The manager must be flexible to work weekends and holidays and be able to perform the physical duties of the role, including standing or walking for the entire shift and lifting up to 25 pounds frequently.

Requirements

At least 3 years of retail management experience.
Proven success developing, motivating, training, and coaching employees.
Excellent customer service, communication, and organizational skills.
Strong cash-handling and merchandising ability.
Ability to follow, implement, and enforce company policies and procedures.
Strong work performance.
Proven ability to grow the business by identifying sales opportunities and developing a sales-driven team.
Ability to learn new technologies quickly and manage change efficiently, proactively, and positively.
Physical ability to perform essential job functions, including packing candy, stocking shelves, ringing sales, standing or walking for the entire shift, and frequently lifting up to 25 pounds.
Flexibility to work weekends and holidays.
Internal applicants must be in good standing.

Responsibilities

Lead the shop team and foster a sales-focused, customer-centric environment.
Set an example by achieving daily, monthly, and annual sales goals.
Communicate and implement company direction, policies, and programs.
Delegate tasks, ensure team compliance, and provide follow-up.
Resolve customer and employee concerns professionally and promptly.
Train, develop, coach, and provide feedback to team members on company programs, policies, and procedures.
Recruit, select, and recommend qualified candidates.
Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
Monitor and control expenses to meet budget goals.
Manage cash handling, protection of company assets, and banking procedures.
Maintain accurate timekeeping records and promptly approve weekly payroll.
Ensure compliance with state and federal wage and break laws.
Implement weekly work schedules in collaboration with District Sales Managers.
Complete paperwork by established deadlines, including banking, new-hire, and inventory paperwork.
Perform other duties as assigned.