Shop Manager - Pacific View Mall

See’s Candies•Ventura, CA

11d

About The Position

As a Retail Shop Manager at See’s Candies, you lead a dedicated team and oversee the success and operations of a retail shop. You drive sales, ensure excellent customer service, and manage shop activities in accordance with See’s guidelines and values. The role includes leading, training, coaching, and recruiting team members; managing expenses, cash handling, payroll, schedules, and paperwork; and ensuring compliance with company policies, safety protocols, and applicable wage and break laws. The position pays $33.06 per hour and requires flexibility to work weekends and holidays.

Requirements

At least 3 years of retail management experience.
Demonstrated success developing, motivating, training, and coaching employees.
Excellent customer-service, communication, and organizational skills.
Strong cash-handling and merchandising ability.
Ability to follow, implement, and enforce company policies and procedures.
Strong work performance.
Demonstrated ability to grow the business by identifying sales opportunities and developing a sales-driven team.
Ability to learn new technologies quickly and manage change efficiently, proactively, and positively.
Physical ability to perform essential job functions, including packing candy, stocking shelves, ringing sales, standing or walking for the entire shift, and frequently lifting up to 25 pounds.
Flexibility to work varied hours, including weekends and holidays.
Internal applicants must be in good standing.

Responsibilities

Lead the shop team and foster a sales-focused, customer-centric environment.
Set an example by achieving daily, monthly, and annual sales goals.
Communicate and implement company direction, policies, and programs.
Delegate tasks, ensure team compliance, and provide follow-up.
Resolve customer and employee concerns professionally and promptly.
Train and develop team members on company programs, policies, and procedures.
Provide professional coaching and feedback to the team.
Drive recruitment and selection, and recommend qualified candidates.
Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
Monitor and control expenses to meet budget goals.
Manage cash-handling, company-asset protection, and banking procedures.
Maintain accurate timekeeping records and promptly approve weekly payroll.
Ensure compliance with state and federal laws concerning wages and breaks.
Implement weekly work schedules in collaboration with District Sales Managers.
Complete paperwork by established deadlines, including banking, new-hire, and inventory paperwork.
Perform other duties as assigned.