Shop Lead - Commerce City, CO

Dutch Bros•Commerce City, CO

5d•Onsite

About The Position

The Shop Lead supports the team and upholds Dutch Bros’ vision by demonstrating the company’s core values of Speed, Quality, and Service. This role serves as an information resource and voice for shop employees within the management circle, supports the Shop Manager, and manages inventory. The Shop Lead models and meets the expectations of the Broista and Shift Lead roles, helps ensure the crew has what it needs to provide customers with a positive experience, and contributes to crew development. The position requires availability to work at least 37 hours per week on a flexible schedule that may include early mornings, evenings, and weekends.

Requirements

Must have completed at least 10 shifts as a Dutch Bros Shift Lead.
Must have had no disciplinary action in the past 90 days. Disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
Must desire to become a Dutch Bros Operator.
Must obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
Must complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
Must pass a standard background check and motor vehicle record check.
Must have a valid driver’s license and proof of insurance; driving may be necessary.
Must be available to work a minimum of 37 hours per week on a flexible, changing schedule that may include early mornings, evenings, and weekends.
Must demonstrate the Shop Lead leadership expectations and all Broista and Shift Lead leadership expectations.
Must demonstrate consistent work-life harmony and disciplined habits, and be detail-oriented.
Must demonstrate the Ideal Team Player qualities of being hungry, humble, and smart, including putting in effort, receiving feedback well, prioritizing team goals, asking questions, listening attentively, and responding appropriately to group dynamics.

Responsibilities

Model and meet all expectations of the Broista and Shift Lead roles.
Ensure the crew and shop have what they need to provide a positive customer experience.
Manage inventory and maintain appropriate stock levels to serve customers.
Assist the Shop Manager with developing the crew and conducting flow checks.
Be a supportive teammate and role model.
Attend mandatory meetings, use available resources, and follow company policies and procedures in the Field Guides and Employee Handbook.
Perform other duties as assigned.

Benefits

Free Dutch Bros swag
Free coffee under the Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to a Financial Wellness Platform
401(k) eligibility after one year of employment
Education Benefit Program after one year of employment
Employer-paid medical, dental, and vision insurance
Sick time as applicable by state law
Paid time off
Parental leave, eligible after one year of employment
Cell phone stipend of $50 per month
Six paid holidays per year
Qualifying candidates may be eligible for relocation compensation; the amount varies and is based on total relocation distance and other variables.