Shop Lead - Spartanburg, SC

Dutch Bros•Spartanburg, SC

About The Position

At Dutch Bros Coffee, the Shop Lead supports the team and upholds the company vision by demonstrating its core values of Speed, Quality, and Service. The Shop Lead serves as a source of information and a voice for shop employees within the management circle, while assisting the manager and managing inventory. The role requires a minimum availability of 37 hours per week and a flexible, changing schedule that may include early mornings, evenings, and weekends.

Requirements

Have completed at least 10 shifts as a Dutch Bros Shift Lead.
Have no disciplinary action in the preceding 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
Desire to become a Dutch Bros Operator.
Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
Complete, pass, and maintain required certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
Pass the standard background check and motor vehicle record check.
Have a valid driver's license and proof of insurance; driving may be required when necessary.
Be available to work at least 37 hours per week and have flexibility to work a changing schedule that may include early mornings, evenings, and weekends.
Demonstrate the Broista and Shift Lead levels of leadership expectations, as well as the Shop Lead expectations: consistency, attention to detail, and the Ideal Team Player traits of hunger, humility, and interpersonal awareness.

Responsibilities

Model and meet all expectations of the Broista and Shift Lead roles.
Ensure the crew and shop have what they need to provide a positive customer experience.
Manage inventory and maintain appropriate stock levels to serve customers.
Assist the Shop Manager with developing the crew and conducting flow checks.
Be a good teammate and role model.
Attend mandatory meetings, use available resources, and follow company policies and procedures in the Field Guides and Employee Handbook.
Perform other duties as assigned.

Benefits

Free Dutch Bros swag
Free coffee under the Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to a Financial Wellness Platform
401(k) eligibility after one year of employment
Education Benefit Program after one year of employment
Employer-paid medical, dental, and vision insurance
Sick time, as applicable by state law
Paid time off
Parental leave, eligible after one year of employment
Cell phone stipend of $50 per month
Six paid holidays per year
Qualifying candidates may be eligible for relocation compensation when accepting an offer that requires relocation; the amount varies based on distance and other variables.