Shop Foreman

Hendrick•Duluth, MN

4d•Onsite

About The Position

The Shop Foreman assists and supervises technicians in identifying necessary vehicle service and performs repair, service, and maintenance work. This role has direct supervisory responsibilities and is performed primarily in the dealership service area. The Shop Foreman assigns and follows up on work, supports technicians, examines customer vehicles, estimates repair costs, performs and documents service, requests parts, and ensures work meets dealership and manufacturer guidelines. The role also supports safety, cleanliness, accurate work-order documentation, customer satisfaction, and compliance with company policies and procedures. The position requires prior automotive service or technical experience, or commensurate training; management or supervisory experience is desired. A high school diploma and valid driver's license are listed as desired qualifications. The employee must have thorough knowledge of automotive parts and systems, be able to diagnose and remedy vehicle problems, communicate effectively, follow instructions and technical manuals, and use basic computer systems. Regular and predictable attendance is required. Scheduled shifts may include evenings, weekends, and holidays.

Requirements

Prior automotive service or technical experience, or commensurate training.
Five or more years of desired work experience.
Thorough knowledge of automotive parts and systems.
Ability to diagnose and remedy vehicle problems.
Excellent interpersonal skills.
Management or supervisory experience is desired.
Valid driver’s license.
Basic computer skills to use the timekeeping system and ability to learn the parts department computer inventory and ordering system.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding, handle standardized situations, and understand and follow technical manuals.
Regular and predictable attendance.
Ability to lift up to 50 pounds and perform the listed physical activities.

Nice To Haves

Management or supervisory experience.

Responsibilities

Assign work to technicians and follow up on work in progress.
Assist and supervise technicians on the job.
Examine customer vehicles and estimate repair costs.
Perform vehicle repairs and maintenance, and document services performed.
Perform services efficiently and according to dealership guidelines and manufacturer service guidelines.
Request necessary parts.
Maintain the dealership-prescribed standard for hours per repair order written.
Ensure all documents are accounted for before cashier handling.
Administer safety and housekeeping policies and procedures.
Review hard-copy work orders to ensure all work has been performed.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations and all applicable safety rules.
Demonstrate the Company’s Core Values and comply with Company policies and procedures.
Perform other duties as assigned.