Shop Foreman
About The Position
Industrial Power Truck & Equipment is seeking a hands-on Shop Foreman to lead daily shop operations in a commercial truck service environment. The Shop Foreman oversees shop workflow, technician assignments, repair priorities, and schedules, working with the Service Manager to meet departmental goals and customer commitments. The role provides technical leadership and support for complex diagnostics and repairs involving diesel engines, electrical systems, aftertreatment, and other heavy-duty truck components. The Shop Foreman uses OEM diagnostic tools and service information, promotes accurate first-time repairs, and coaches technicians through ongoing feedback, hands-on support, training opportunities, onboarding, development plans, and performance evaluations. The position also monitors productivity, efficiency, labor utilization, repair quality, and shop performance; identifies improvements to workflow and operational efficiency; and ensures repair documentation, quality-control inspections, and warranty procedures are completed accurately. The Shop Foreman collaborates with Service Advisors, Parts, and management to keep repairs progressing and customers informed.
Requirements
- At least 2 years of leadership experience as a Shop Foreman, Lead Technician, Supervisor, or in a similar position.
- Minimum of 5 years of experience in commercial truck, diesel, or heavy-duty vehicle repair; equivalent experience may be considered.
- Strong diagnostic and troubleshooting abilities across diesel and heavy-duty truck systems.
- High school diploma or equivalent.
- Demonstrated ability to prioritize workloads, solve problems, and communicate effectively.
- Strong commitment to safety, repair quality, and customer satisfaction.
Nice To Haves
- OEM or ASE certifications and relevant technical training.
- Experience working with Hino, Isuzu, Cummins, Allison, Autocar, or similar commercial truck systems.
- Familiarity with CDK, Decisiv, and service management systems.
- Experience monitoring technician efficiency, productivity, repair quality, and shop performance metrics.
Responsibilities
- Oversee daily shop workflow, technician assignments, and repair priorities to maximize productivity and efficiency.
- Coordinate repair schedules, monitor work in progress, and proactively resolve delays.
- Partner with the Service Manager to achieve departmental performance goals.
- Ensure repairs are completed accurately, efficiently, and within customer commitments.
- Support technicians with complex diagnostics, troubleshooting, and repairs involving diesel engines, electrical systems, aftertreatment, and other heavy-duty truck components.
- Provide technical guidance while encouraging technicians to develop independent problem-solving skills.
- Use OEM diagnostic tools, service information, and technical resources to ensure accurate repairs.
- Promote a fix-it-right-the-first-time approach to minimize comebacks and improve customer satisfaction.
- Lead by example and create a positive, productive, and accountable shop environment.
- Provide ongoing coaching, performance feedback, and hands-on technical support.
- Identify training opportunities and help technicians advance their skills and certifications.
- Support technician onboarding, development plans, and performance evaluations.
- Monitor technician productivity, efficiency, labor utilization, repair quality, and shop performance.
- Identify opportunities to improve workflow, reduce downtime, and increase operational efficiency.
- Ensure repair documentation, quality-control inspections, and warranty procedures are completed accurately.
- Collaborate with Service Advisors, Parts, and management to keep repairs moving and customers informed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
