Automotive Shop Dispatcher

C. Harper Chevrolet / Cadillac•Belle Vernon, PA

6d•Onsite

About The Position

C.Harper Autogroup is seeking an experienced and highly organized Shop Dispatcher to manage the daily workflow of its high-volume service department. The Shop Dispatcher acts as the central hub and traffic controller for the Service Department, influencing the team's tone with positive energy and professionalism. This role requires balancing technician training, customer needs, shop production, customer satisfaction, and dealership profitability. The ideal candidate will have a strong understanding of technician efficiency, productivity, labor gross profit, and shop hours, along with a sense of fairness, integrity, and accountability. Experience with CDK DMS is preferred, as are excellent organization, communication, and time-management skills, with the ability to remain calm and solution-focused in a fast-paced environment.

Requirements

Automotive dealership experience strongly preferred.
Dispatching, Service Advisor, technician, warranty, or shop management experience is a plus.
Positive attitude and team-first mentality are essential.
Strong understanding of technician efficiency, productivity, labor gross profit, and shop hours.
Strong sense of fairness, integrity, and accountability.
Understanding of warranty documentation requirements.
CDK DMS experience preferred.
Excellent organization, communication, and time-management skills.
Ability to remain calm, positive, and solution-focused in a fast-paced environment.

Nice To Haves

Dispatching experience
Service Advisor experience
Technician experience
Warranty experience
Shop management experience
CDK DMS experience

Responsibilities

Dispatch work to technicians based on training level, certifications, skill set, efficiency, and workload.
Distribute work fairly and consistently, ensuring every technician has an equal opportunity to produce hours and earn money.
Keep gross profit and productivity in mind when dispatching—the right technician must be assigned to the right job.
Monitor shop flow and keep technicians supplied with productive work.
Adjust priorities on the fly to accommodate same-day appointments, tow-ins, waiters, and unexpected repairs.
Complete pre-writes for Service Advisors, reviewing vehicle history, maintenance needs, and previously declined work to identify legitimate sales opportunities.
Coordinate transportation of new vehicles, open and final close repair orders for all Pre-Delivery Inspections (PDIs), and ensure PDIs are completed in a timely manner.
Handle warranty documentation corrections directly with technicians, ensuring repair documentation is complete and compliant.
Work closely with Service Advisors, technicians, Parts, Warranty, Sales, and management to keep vehicles and repair orders moving.
Monitor stalled repairs and follow through to ensure assigned work is completed—not simply dispatched.
Maintain a positive, professional attitude, even when the shop is busy and priorities are changing quickly.