Automotive Shop Dispatcher

C. Harper Chevrolet / Cadillac • Belle Vernon, PA

7d • Onsite

About The Position

C. Harper is looking for an experienced, highly organized Shop Dispatcher to manage the daily workflow of our high-volume service department. The Shop Dispatcher is the traffic controller and central hub of the Service Department. This role requires positive energy, professionalism, and a willingness to help the entire team succeed. The ideal candidate must balance technician training and fair earning opportunities with customer needs, shop production, customer satisfaction, and dealership profitability.

Requirements

• Automotive dealership experience strongly preferred.
• Dispatching, Service Advisor, technician, warranty, or shop management experience is a plus.
• Positive attitude and team-first mentality are essential.
• Strong understanding of technician efficiency, productivity, labor gross profit, and shop hours.
• Strong sense of fairness, integrity, and accountability.
• Understanding of warranty documentation requirements.
• CDK DMS experience preferred.
• Excellent organization, communication, and time-management skills.
• Ability to remain calm, positive, and solution-focused in a fast-paced environment.

Responsibilities

• Dispatch work to technicians based on training level, certifications, skill set, efficiency, and workload.
• Distribute work fairly and consistently, ensuring every technician has an equal opportunity to produce hours and earn money.
• Keep gross profit and productivity in mind when dispatching—the right technician must be assigned to the right job.
• Monitor shop flow and keep technicians supplied with productive work.
• Adjust priorities on the fly to accommodate same-day appointments, tow-ins, waiters, and unexpected repairs.
• Complete pre-writes for Service Advisors, reviewing vehicle history, maintenance needs, and previously declined work to identify legitimate sales opportunities.
• Coordinate transportation of new vehicles, open and final close repair orders for all Pre-Delivery Inspections (PDIs), and ensure PDIs are completed in a timely manner.
• Handle warranty documentation corrections directly with technicians, ensuring repair documentation is complete and compliant.
• Work closely with Service Advisors, technicians, Parts, Warranty, Sales, and management to keep vehicles and repair orders moving.
• Monitor stalled repairs and follow through to ensure assigned work is completed—not simply dispatched.
• Maintain a positive, professional attitude, even when the shop is busy and priorities are changing quickly.

Benefits

• Competitive Compensation: We provide pay rates that exceed industry standards for customer service roles, with numerous opportunities for career growth and advancement.
• Career Advancement: Accelerate your career with our rapid promotional track, available to employees who demonstrate exceptional work ethic and performance.
• Comprehensive Insurance Coverage: Access to full medical, dental, and vision insurance, including a no-cost medical plan option for employees.
• 401(k) Plan: Secure your financial future with annual company contributions to your retirement plan.
• Paid Time Off: Benefit from pro-rated paid time off starting on your 91st day of employment.
• Short-Term Disability: Receive coverage at no cost, with additional options available through Aflac & American Fidelity.
• Life Insurance: Complimentary life insurance coverage with opportunities to purchase additional coverage.
• Family-Oriented Culture: Become part of a family-owned business that has been a trusted name in the community for over 41 years. Experience a supportive and inclusive work environment.
• Annual Performance Reviews: Regular evaluations with opportunities for growth and promotion based on your contributions and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed