Shoe Runner Associate

Scheels All Sports•Sparks, NV

About The Position

The Shoe Runner Associate supports the Men's, Women's, and Youth shoe areas in a fast-paced retail environment, helping deliver an exceptional customer experience. The role involves retrieving shoes from backstock for sales associates, returning unpurchased shoes to the correct locations, assisting Customer Service with shoe returns, and keeping products organized and inventory records accurate. The associate works with the Specialty Shop Manager and team to address urgent needs, maintain smooth service and minimize customer wait times, and provide customers with a welcoming interaction and assistance. The position requires organization, attention to detail, initiative, effective communication, and the ability to work both independently and as part of a team. Associates follow Scheels policies and safety procedures, maintain professional appearance and conduct, and may perform other tasks assigned by leadership and merchandiser leads. The assigned schedule may include varied hours, evenings, weekends, and holidays.

Requirements

High school diploma or GED and/or 1–3 months of sales experience; described as ideal candidate qualifications.
Ability to be organized, multitask, and maintain all aspects of the role.
Ability to work independently and with a team.
Strong oral and written communication and presentation skills.
Ability to apply basic understanding to carry out written, oral, or diagram-form instructions.
Attention to detail.
Customer-service approach, including treating coworkers, customers, and business partners as important through eye contact, a smile, and a genuine thank-you.
Approach tasks, projects, and follow-up communication with energy and urgency.
Desire to develop role knowledge and apply it effectively.
Respect and appreciation for others and Scheels.
Arrive at work and meetings 10 minutes early.
Genuine interest and action in helping others before oneself.
Eagerness to listen, learn, apply knowledge, and accept critical feedback.
Ability to adapt to a changing work environment.
Ability to apply basic math, grammar, punctuation, and spelling.
Meet Scheels dress and grooming expectations.
Demonstrate pride and ownership of work while meeting expected deadlines.
Ability to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear, with or without reasonable accommodation.
Ability to exert up to 100 pounds occasionally, up to 50 pounds frequently, and/or up to 20 pounds constantly to move objects.

Nice To Haves

High school diploma or GED and/or 1–3 months of sales experience are presented as qualifications of the ideal candidate.

Responsibilities

Assist in the Men's, Women's, and Youth shoe areas.
Communicate proactively with the Specialty Shop Manager and team to understand urgent needs in the area.
Select shoes from backstock and place them in the staging area for sales associates.
Return unpurchased shoes to the correct areas in backstock.
Assist Customer Service with shoe return processing and return items to the sales floor.
Keep products organized to eliminate clutter and maintain accurate inventory records.
Welcome customers, establish rapport, and offer assistance.
Maintain a smooth flow of service to minimize customer wait times.
Organize and multitask while maintaining all aspects of the Shoe Runner role.
Communicate effectively and promptly, both orally and in writing.
Follow instructions furnished in written, oral, or diagram form.
Maintain a professional appearance and attitude, contribute to a positive team atmosphere, and treat others with respect while following company policies and procedures.
Perform other tasks as assigned by the leadership team and merchandiser leads.
Work the assigned schedule, which may include varied hours, evenings, weekends, and holidays.
Follow safety procedures and perform job duties in a manner that minimizes injury risk.