Shipping Supervisor

Lab Alley•Austin, TX

About The Position

The Shipping Supervisor is a player-coach role responsible for packaging, labeling, and guiding Shipping Associates to prioritize quality, accuracy, and timeliness in a fast-paced, regulated shipping environment. The company buys chemicals in bulk and repackages them into smaller containers for customers in industries such as pharmaceutical, food and beverage, and transportation, where accuracy and compliance are essential. Safety and accuracy take priority over speed. The supervisor develops and trains associates, establishes daily and weekly targets, monitors operational efficiency and KPIs, and provides hands-on support with order processing as needed. The role ensures compliance with company packaging policies, supplier closure instructions, safety and housekeeping guidelines, and applicable DOT, IATA, and 49 CFR standards. It also collaborates with Operations, Fulfillment, Customer Care, and Inventory to resolve shipping issues and maintain packaging supplies. This is a full-time position scheduled for 40 hours per week, Monday through Friday, 8 a.m. to 5 p.m., with occasional overtime. The position reports to the Operations Manager.

Requirements

Prior experience as a shipping leader, preferably in e-commerce, high-volume, and/or regulated environments.
At least 2 years of experience in a lead or supervisory role, with a proven ability to coach and mentor others.
Strong ability to follow verbal and written instructions effectively.
Ability and willingness to comply with and enforce regulatory safety and environmental requirements.
Proven focus on accuracy and detail.
Ability to lift or move up to 50 pounds frequently.
Ability to frequently perform tasks requiring climbing, bending, crawling, kneeling, and crouching.
Must wear required PPE, including safety glasses, masks or respirators, gloves, goggles, and steel-toe work shoes with rubber soles.
Ability to stand and walk for extended periods.
Ability to hear, understand, and distinguish speech and other sounds safely.
Ability to use arms and hands for reaching, signaling, grabbing, lifting, turning, pushing, and pulling.
Must pass a pre-employment background check.

Nice To Haves

Hazmat experience.
Familiarity with UPS Worldship and ERP/WMS platforms such as Finale and Adobe.

Responsibilities

Develop shipping associates to new skill levels to support compensation growth and productivity.
Establish clear accountability for daily and weekly targets.
Train packaging associates to package products in a regulated environment.
Ensure the packaging and shipping area operates as efficiently as possible.
Collect and track shipping associate KPI data.
Adapt quickly to new technology.
Assist with printing, picking, packing, and monitoring order queues as needed.
Follow and ensure compliance with company packaging policies.
Identify and remove defective items before shipment to customers.
Ensure company packaging and supplier closure instructions are followed.
Follow and ensure associates follow safety and housekeeping guidelines.
Maintain records associated with dangerous goods inspections, rejections, and violations.
Adhere to DOT, IATA, and 49 CFR standards for regulated shipments.
Work with Operations and Fulfillment leaders to resolve shipping issues or discrepancies promptly.
Coordinate with Customer Care on order statuses, tracking updates, and discrepancies.
Monitor shipping supply stock levels and coordinate packaging supplies and cycle counts with the Inventory Specialist.
Perform other duties as assigned.