Shipping Supervisor

OPTIMA INC•Shrewsbury, MA

6d•$21 - $25

About The Position

The Shipping Supervisor oversees daily shipping, receiving, and related production activities and staff to ensure timely delivery and compliance with safety and quality standards. The role coordinates with production, sales, customer service, purchasing, operations leadership, freight representatives, and a lean consultant to keep customer orders moving, improve workflows, and maintain effective shipping procedures. The position manages the Boxing/Parcel area and shipping personnel; handles parcel, LTL, international, Amazon, return, and damage processes; selects shipping methods and packaging; and prepares labels, freight quotes, pickup schedules, and bills of lading. It also oversees shipping supplies, incoming shipments, accessory picking and product preparation, equipment maintenance, inventory counts, and cleanliness. The supervisor supports continuous improvement, team communication, and achievement of daily and monthly shipping goals.

Responsibilities

Ensure timely weekly Amazon shipments.
Oversee daily shipping, receiving, production activities, and staff to meet on-time delivery, safety, and quality standards.
Work with the Production Supervisor to follow open-order reports and ensure customer orders are produced and shipped on time.
Work with the COO to standardize procedures and improve worker and workflow efficiency.
Collaborate with a lean consultant on continuous improvement projects and maintain changes made through those projects.
Train and oversee LTL, parcel, and international shipments.
Provide freight quotes to the Sales Department.
Determine appropriate shipping methods and packaging for each order.
Handle returns, damages, Amazon shipments, and related matters.
Manage personnel in the Boxing/Parcel area.
Prepare shipping labels using UPS and FedEx shipping software and affix labels to packed cartons.
Schedule pickups and prepare bills of lading for freight companies.
Manage shipping-material and supply inventory and coordinate ordering with Purchasing.
Liaise with representatives to maintain and build relationships with key trucking companies.
Work with upper management to maximize efficiencies in Freight Pop, Ship Station, and NC shipping software.
Understand daily shipping minimums and work toward monthly goals.
Ensure incoming shipments are received before the end of each day.
Manage picking of accessory items for Large Boxing.
Pick materials; assemble kits and lapboards; cut Opti-Rite material; and pack, crate, and ship products and materials to customers.
Ensure preventative maintenance is performed on equipment according to weekly reports.
Participate in quarterly inventory counts.
Promote teamwork and communicate goals and objectives.
Keep the work area organized and clean.
Correspond effectively by email with Sales and Customer Service about shipping and receiving issues.