Shipping & Receiving Office Coordinator Team Lead - Medina

Ravago Americas•Medina, OH

31d•Onsite

About The Position

This role supports the management and execution of clerical operations within the Shipping & Receiving Office. The objective is to ensure smooth daily workflows, accurate documentation, and alignment with operational, safety, and quality standards. The position requires consistent demonstration of advanced proficiency and effectiveness in leadership, order processing, communication, clerical duties, quality compliance, and safety compliance.

Requirements

Minimum of 3 years of relevant work experience in similar title and scope of responsibility
Proficiency with Microsoft Office (with emphasis on Microsoft Excel) and a capability to learn basic systems.
Excellent verbal and written communication skills
Ability to manage time, multitask, organize, and set priorities.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals. Ability to round to the nearest whole number.
Applicants must be authorized to work in the U.S.

Nice To Haves

Associate degree or related training equivalent

Responsibilities

Assist with training/cross-training new and existing employees.
Assist with maintaining accurate and up-to-date monthly training records and/or group training rosters.
Oversee daily activities of the Shipping & Receiving Coordinators, ensuring all functions are covered and tasks completed in a timely manner.
Ensure order accuracy by verifying allocated quantities and customer requirements.
Prepare all required shipping documentation, including but not limited to: Master Picking Lists, Picking Lists, Packing Lists, Certificates of Analysis (COA), Commercial Invoices, Proforma Invoices, Safety Data Sheets (SDS), Bills of Lading, and Shipping Labels.
Update End of Month Reports during order processing.
Serve as a point of contact for warehouse personnel regarding order issues and corrections.
Schedule and coordinate packaged goods inbound and outbound shipments, ensuring efficient timing and dock usage.
Direct drivers to appropriate loading/unloading areas.
Dedicated Fleet Management: updating the dock schedule communication and coordinating trailer placement.
Confirm accuracy of missed or incomplete shipments.
Keep management informed of significant issues or developments that impact quality, operations, and customer/driver satisfaction.
Organize shipping documents in preparation of shipment confirmation.
Answer phones and gate, assist driver inquiries.
Monitor and manage SRO email to ensure timely responses and proper organization of communications.
Scan completed inbound and shipment packets to SharePoint.
Maintain a clean and organized workspace.
Other duties as assigned by the Office Manager
Assist the Quality Department and Management with ISO document creation and revision; ensure all ISO documentation is current and adhered to.
Participate in completion of corrective action reports.
Participate in facility objectives focused on customer satisfaction and continual improvement.
Adhere to all Company safety policies.
Notify leadership of observed safety violations and/or hazards.