Parts Driver

Ralph Honda•Rochester, NY

About The Position

The Shipping/Receiving/Inventory/Parts Driver supports customer service through the efficient operation of the warehouse and shipping and receiving department. The role also performs dealership errands and safely transports parts, vehicles, and people as requested. The employee is expected to contribute to the Ralph Done Right Experience by working collaboratively, responding promptly to customers and coworkers, maintaining professionalism, supporting company policies, and taking responsible care of company assets.

Requirements

High school diploma or GED, and less than one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small-group situations to customers, clients, and employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to apply common sense to detailed but straightforward written or oral instructions and to address problems involving a few concrete variables in standardized situations.
Ability to frequently lift and/or move up to 30 pounds.
Ability to meet the physical demands of regularly standing, walking, using hands, reaching, stooping, kneeling, crouching or crawling, and talking or hearing; occasional sitting is required.
Ability to perform essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Prior work-related experience is helpful.

Responsibilities

Load and unload delivery vehicles, including lifting, carrying, and arranging merchandise; unload pallets and heavier materials.
Verify delivery quantities and serial numbers against packing slips, inspect incoming merchandise for discrepancies or damage, store items in appropriate manufacturer-designated areas, and notify management of discrepancies.
Maintain a neat and orderly work area and complete delivery paperwork for management each day.
Fulfill customer orders by retrieving the appropriate materials from storage or the Parts Counter, reading picking tickets, and packaging items for delivery or shipment.
Prepare shipments by boxing and labeling materials and completing the required paperwork; maintain stock orders as needed.
Communicate delivery problems promptly to customers and management.
Post and reconcile inventory.
Maintain fuel and cleanliness of the Parts Manager’s demo vehicle.
Transport parts in designated vehicles in a timely manner and operate company vehicles safely and courteously.
Receive customer payments, issue delivery receipts, log deliveries in the delivery register, and submit invoices to the Cashier.
Submit relevant documents, associated parts, and/or cash to Shipping/Receiving, inventory control, or the Cashier.
Examine customer parts and returns and determine acceptability in accordance with company policy.
Ensure delivery vehicle maintenance by checking oil and fuel, keeping the vehicle clean and neat, and reporting accidents, damage, or malfunctions to the Parts Manager.
Remain in communication with the parts department via cellphone while on duty.
Report customer complaints to the Parts Manager immediately.
Perform errands as requested and other duties as assigned.
Work flexibly and collaboratively with coworkers, offer help when workloads are heavy, and recognize behavior consistent with the company’s brand and culture.
Treat internal and external customers with urgency, acknowledge them promptly, offer assistance, use customer names, escort customers to their destinations, and build strong customer relationships.
Demonstrate respect, communicate truthfully and promptly, and support company policies and departmental goals.
Maintain professional appearance and clean work areas, offer customers alternatives, seek answers proactively, and responsibly manage company equipment, time, and expenses.
Promote the company’s expertise, products, and services; seek and use customer and employee feedback to improve work; develop and share industry knowledge.