Shipping/Receiving Admin Fri Sat Sun 3:30am-4:00pm

Alex Lee•Hickory, NC

13d•Onsite

About The Position

Ensuring 98% on time deliveries to customers through monitoring of workflow from start to end of shift. This role involves allocating workforce based on order flow, monitoring leave times, collaborating with supervisors on workflow issues, printing and verifying tickets, and monitoring the progress of orders. The position also includes responsibilities for specific order types like Fast 9, Souto Foods, and specialty loads, assigning selectors based on product delicacy, and troubleshooting equipment issues. Additionally, the role involves researching order discrepancies, communicating with other departments, tracking selector progress, providing necessary documentation for drivers, and generating reports for the operations team. A key aspect is maintaining new hire folders with production data.

Requirements

Strong ability to multi-task and prioritize work.
Must be able to work a flexible schedule in all warehouse environments.
Self-starter that needs minimal supervision.
Strong customer service and communication skills.
Excellent organizational and problem-solving skills.
Beginner to intermediate level Excel and Word.

Responsibilities

Allocates the workforce based on order flow.
Ensures both grocery and perishable trips are synced; alerting supervisor to make staff movements to maintain on time deliveries.
Monitors leave times and recognizes issues concerning loads, contacts selectors to provides solutions, and ensure load is completed.
Collaborates with supervisor regarding problems and potential setbacks with workflow to determine a solution and execute.
Print tickets and verify correct order; determine immediate needs versus tickets pulled for later selection based on current cases per hour and leave times. Notes specific instructions with loads or products; recognizing concerns and prioritizes.
Monitors progress of direct and labeled tickets throughout the shift, and determines if order of tickets needs to be adjusted; identifies difficult tickets to pick early thus avoiding potential OT.
Responsible for Fast 9 orders: release work, print tickets and provide to selectors to pick and deliver to specific internal locations; match and code handbills with signatures.
Monitors Souto Foods and specialty loads, prioritize with seasoned selector and ensures instructions are followed.
Assign selectors to tickets involving flowers, bananas, eggs and nuts due to delicacy and requirements.
Identify new selectors and 3rd party to ensure appropriate tickets are provided based on size and commodity.
Responsible for moving selectors between direct and indirect time based on task performing, determines the amount of time to add to their production.
Ensure tickets are closed and proper indirect codes used to allow supervisors to track movement and accurate productivity totals.
Troubleshoots issues with equipment such as scanners and T2s, accounts for missing equipment at shift end.
Responsible for researching ‘scratches’ including checking pallets, inventory, selector voice activity – if needed, communicates with dispatch to remove item, and avoid potential credits at delivery.
Communicates with lifts for let downs as needed, providing missing pallet numbers.
Track selectors progress on tickets, monitor their breaks and lunches to determine discrepancies.
Provides handbills for Estes and Old Dominion drivers and instructions on pallets, doors, and product return.
Provides reporting to Ops team on weekly selection totals, production reporting to supervisors daily.
Maintain new hire folders containing production percentages, total cases selected, and weekly goals.