Shipping Lead

Door Controls USA•Ben Wheeler, TX

10d•Onsite

About The Position

The Shipping Lead will be responsible for assigning and prioritizing daily work for Shipping Clerks, training new and existing clerks on procedures, and serving as the first point of contact for clerk questions and escalations. This role involves monitoring open orders to ensure timely and complete shipments, processing shipments, preparing necessary paperwork, coordinating carrier pickups, and overseeing truck loading. The Shipping Lead will also track daily shipping results, work with other departments to resolve discrepancies, enforce safety procedures, and maintain a clean and organized shipping area. This position requires a proactive approach to identifying and suggesting improvements to shipping processes.

Requirements

2+ years of warehouse or shipping experience
1+ year in a lead, trainer, or similar role
Picking, packing, and shipping with handheld scanners
Inventory and cycle counts
Computer skills
Clear communication
Good judgment
Ability to train, direct, and motivate others
Forklift certification, or ability to obtain within 60 days of hire
Stand and walk for shifts of up to 8 hours
Frequently bend, reach, and use hands to pick, pack, and label orders
Lift, carry, push, or pull up to 50 pounds regularly
Safely operate a forklift and pallet jack
Read a tape measure, labels, and screens accurately

Nice To Haves

Shipping in a distribution or industrial parts environment
Microsoft Dynamics 365 Business Central
UPS shipping systems
LTL freight booking

Responsibilities

Assign and prioritize daily work for Shipping Clerks to meet order priorities and carrier cutoff times.
Lead the team when the Shipping Supervisor is out.
Train new and existing clerks on picking, packing, shipping procedures, and safe equipment operation.
Coach clerks on accuracy and productivity.
Serve as the first point of contact for clerk questions and escalations.
Report performance, attendance, and conduct concerns to the Shipping Supervisor.
Monitor open orders and ship dates so orders ship complete and on time.
Verify picked and packed orders before they ship.
Process shipments, prepare UPS and freight paperwork, coordinate carrier pickups, and oversee truck loading.
Perform all Shipping Clerk duties as needed.
Track daily shipping results that feed the Shipping Supervisor’s scorecard.
Raise issues through the Supervisor for the L10.
Work with Customer Service and the Shipping Supervisor to resolve shipping discrepancies and order issues quickly.
Enforce safe operation of forklifts, pallet jacks, and all warehouse equipment.
Keep the shipping area clean and organized.
Follow and reinforce shipping procedures.
Bring practical improvement ideas to the Shipping Supervisor.