Shipping Clerk

Old World Industries • Northbrook, IL

7d

About The Position

The Shipping Clerk supports the warehouse shipping office and helps ensure outbound loads are shipped efficiently and in compliance with company policies. The role involves coordinating with drivers and carriers, managing shipment documentation and status updates, reconciling daily shipments, responding to appointment and shipment inquiries, identifying service problems, and escalating issues to management. The Shipping Clerk works with the Shipping Coordinator, Operations Manager, and warehouse team to prioritize work and support customer satisfaction.

Requirements

• High school diploma or GED.
• 3–5 years of previous warehouse experience.
• Attention to detail.
• Excellent written and verbal communication skills.
• Knowledge of SAP and Excel.
• Comfort working independently.
• Teamwork, dependability, and reliability.
• Availability to work occasional weekends.

Nice To Haves

• Bilingual ability.

Responsibilities

• Greet drivers at check-in, assign dock doors, obtain signatures, and maintain shipping documentation.
• PGI shipments and update order status in SAP.
• Prepare shipment paperwork, including creating TOs and printing master bills of lading or barcode labels.
• Respond to and update appointment requests, driver inquiries, and other communications.
• Assist with the checkout process on the dock floor and in the shipping office as needed.
• Help check picked materials and labels before orders are loaded.
• Coordinate with the Shipping Coordinator and Operations Manager to prioritize work and support customer satisfaction.
• Follow shipment reconciliation policies and standard operating procedures.
• Assist with weekly and daily KPI reports.
• Answer customer service inquiries about order and shipment status.
• Work with other warehouse team members to complete assigned tasks.
• Identify service problems and escalate communication to management for resolution.

Benefits

• Medical, dental, and vision coverage with wellness benefits.
• Company-matching 401(k) plan.
• Company-paid life insurance and accidental death and dismemberment benefits.
• Company-paid identity theft insurance.
• Company-paid disability coverage.
• Flexible spending and health savings accounts.
• Company-paid employee assistance program.
• Paid time off and paid holidays.
• Voluntary life insurance.
• Legal benefits.
• Critical illness insurance.
• Accident insurance.
• Hospital indemnity insurance.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED