Shipping Clerk

Cengage Group•Independence, KY

15d•$18 - $22

About The Position

The Shipping Clerk is a member of Cengage’s distribution team and is responsible for the systematic and manual processing of domestic and international shipments. The role focuses on safely, accurately, and efficiently shipping products to Cengage Learning customers, including using powered industrial trucks safely and properly. The position requires coordinating shipping paperwork and routing, responding to customer and internal inquiries, maintaining records, helping work move through the department, and resolving distribution issues. The clerk may learn and assist with other Shipping Department or Distribution Center functions and may support training, mentoring, and process improvements. The role involves physical work, including standing and walking for 8–10 hours and repeatedly lifting, pushing, pulling, reaching, and stacking cases weighing up to 50 pounds during an 8–10-hour shift. Efficiency must be maintained at or above standard, and all safety practices and policies must be followed.

Requirements

High school diploma or equivalent experience.
Previous Microsoft Office experience.
Ability to read and interpret documents.
Highly flexible and an effective teammate.
Excellent interpersonal skills.
Excellent telephone, customer service, and problem-solving skills, including proper telephone etiquette.
Technical skills appropriate for the position.
Ability to perform multiple tasks.
Ability to learn other Distribution Center functions as required.
Ability to safely and continuously lift, including overhead, push, pull, reach, and stack cases weighing up to 50 pounds for an 8–10-hour shift while maintaining efficiency at or above standard.
Ability to stand and walk for 8–10 hours.

Responsibilities

Process domestic and international shipments, both systematically and manually.
Use powered industrial trucks safely and properly.
Multitask and prioritize work, and assist with other Shipping Department positions when time permits.
Respond accurately and completely to internal and external customer inquiries.
Run reports and resolve distribution issues using critical thinking.
Attend promptly to the shipping telephone and trucker’s lounge.
Complete and verify domestic and international shipping paperwork and ensure routing instructions are followed.
Help keep work flowing through the department and maintain accurate records of work in process.
Navigate Microsoft Office applications and learn functions and screens in the LogPro system.
Maintain the Outlook mailbox.
Work with truck drivers and employees to ensure freight is loaded accurately and efficiently.
Ensure paperwork is signed, kept orderly, and retained until it can be scanned.
Stage cartons as designated by deliveries when necessary.
Count products and pallets using addition, subtraction, multiplication, and division.
Stand and walk for 8–10 hours and safely lift, push, pull, reach, and stack cases weighing up to 50 pounds, including overhead, during an 8–10-hour shift.
Adhere to all safety practices and policies.
Mentor and train team members when requested.
Participate in conference calls and meetings when needed and potentially collaborate with leadership on developing and implementing departmental process improvements.
Perform other duties as assigned.