Shipping Clerk / Client Services Coordinator

Saddle Creek • North Las Vegas, NV

2d

About The Position

The Client Service Coordinator (CSC) provides clients with a high-quality, professional experience and serves as a liaison between clients and Saddle Creek. The role assists with client issues, answers questions, investigates and resolves concerns using a variety of systems, and offers solutions in a positive manner. The coordinator establishes and maintains effective working relationships with associates, other agencies, clients, and the public.

The position supports client relationships and communication, tracks requests and issues, shares service reports, and coordinates client-requested projects with operations. It also supports parcel requests, manages CRM tickets, assists with new client implementations and enhancements, and navigates warehouse systems as needed. The role involves working in both office and warehouse environments with wide temperature ranges.

Requirements

• High school diploma or GED required.
• At least six months of experience in a customer service role.
• Excellent verbal and written communication skills, especially through email and over the phone.
• Strong interpersonal skills.
• Comfort presenting in front of others.
• Good problem-solving and prioritizing skills.
• Ability to effectively manage and resolve conflict.
• Attention to detail when preparing and maintaining accurate records and reports.
• Ability to follow written and verbal instructions.
• Technology savvy.
• Comfort working in both office and warehouse environments with wide temperature ranges.

Nice To Haves

• Associate degree preferred.
• Experience working with warehouse management systems (WMS) preferred.
• Proficiency with Microsoft Outlook, Word, and Excel, and knowledge of PowerPoint preferred.

Responsibilities

• Communicate with customers verbally and in writing in a professional, positive manner.
• Support client relationships by becoming an extension of the client's business.
• Build rapport with partners by managing relationships, setting expectations, and communicating status.
• Assist clients with questions, offer solutions, research issues, and provide status updates.
• Enter, review, coordinate, and track progress on client-requested enhancements and issues.
• Identify process improvements that enhance the client experience and streamline operations.
• Maintain service reports shared with clients, including visibility into volumes and SLAs.
• Participate in and present at client meetings as needed.
• Communicate client-requested projects to operations, including Kitting and Receiving.
• Coordinate professional communication with clients, client retailers, and Saddle Creek vendors.
• Support parcel requests and issues from carriers or clients, escalating as needed.
• Oversee CRM and dispatch tickets appropriately.
• Support new client implementations and enhancements as needed.
• Navigate warehouse systems as needed to address client requests.

Benefits

• Weekly pay with skill pay and shift differentials.
• Benefits package including medical, dental, vision, and medical reimbursement.
• Medical employee-only premium under $10 per week with wellness discounts.
• HSA with annual employer contribution.
• Weekly 401(k) match.
• Vacation immediately upon hire.
• Eight holidays per calendar year.
• Personal time after 90 days.
• EAP and identity theft protection.
• Tuition reimbursement.
• Company-paid life insurance and short-term disability.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED