Shipping and Receiving Clerk (8:00am-4:30pm)

Iron Mountain • Phoenix, AZ

4d • Onsite

About The Position

The Shipping and Receiving Clerk is a customer-facing role and primary point of contact for customers, delivery drivers, and vendors coordinating shipments at an Iron Mountain data center. The role combines professional communication, shipment coordination, accurate recordkeeping, and hands-on package handling. The clerk ensures customers receive timely updates, equipment is handled carefully, and shipments are documented from arrival through pickup or delivery.

The position is onsite in a secure data center, with work at a workstation, loading dock, and designated storage areas. The clerk coordinates inbound deliveries, outbound shipments, and customer pickups; verifies and documents packages; maintains secure, organized storage and loading areas; and works with Service Delivery, Security, and Operations to address shipment issues and customer needs. The work includes standing, walking, moving packages, and using approved material-handling equipment, with team assistance and equipment used when loads require additional support.

Requirements

• High school diploma or equivalent.
• Must meet all requirements, including customer-contracting requirements that require U.S. citizenship.
• Experience in customer service, shipping and receiving, logistics, hospitality, or another service-focused role.
• Strong verbal and written communication skills.
• Attention to detail and ability to maintain accurate records.
• Comfort using email, computer applications, and shipment tracking systems.
• Ability to prioritize requests and remain professional during busy periods.
• Dependable attendance, punctuality, and consistent follow-through.
• Ability to work independently while coordinating effectively with a team.

Nice To Haves

• Experience supporting customers in a data center, technology facility, or secure environment.
• Familiarity with ServiceNow or similar ticketing systems.
• Experience handling sensitive or high-value equipment.
• Experience using pallet jacks or other material-handling equipment.

Responsibilities

• Provide friendly, professional service to customers, carriers, vendors, and internal teams.
• Coordinate inbound deliveries, outbound shipments, and customer pickups according to site procedures.
• Respond to shipment inquiries and communicate delivery status, pickup instructions, delays, and discrepancies.
• Receive and verify packages against shipping documentation, confirming the intended customer and destination.
• Inspect deliveries for visible damage or shortages, document concerns, and notify appropriate parties.
• Record shipment details, tracking numbers, storage locations, and handoffs in ServiceNow or designated tracking systems.
• Notify customers when shipments arrive and coordinate delivery to approved locations or pickup by authorized individuals.
• Verify authorization before releasing equipment and maintain records of who received each shipment.
• Prepare outbound shipments, confirm labels and documentation, and coordinate carrier pickups.
• Keep loading dock and storage areas clean, organized, secure, and clearly labeled.
• Follow site security, access control, and safety procedures when handling customer equipment and coordinating deliveries.
• Work with Service Delivery, Security, and Operations to resolve issues and support customer needs.
• Take ownership of shipment concerns through resolution and escalate issues when additional support is needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED