Shipping and Receiving Associate
About The Position
The Shipping and Receiving Associate is a critical link between production and customers, ensuring products are shipped accurately, efficiently, and on time. The role manages domestic and international shipments, coordinates with multiple carriers, resolves shipping challenges, and works with teams across the organization to support an exceptional customer experience. The position also supports continuous improvement initiatives. The schedule is Monday through Friday, either 7 a.m.–3 p.m. or 8 a.m.–4 p.m. The role is primarily performed in a manufacturing area and requires use of eye protection and safety shoes.
Requirements
- High school diploma or equivalent.
- At least 2 years of shipping and receiving experience.
- Forklift experience.
- Strong verbal and written communication skills.
- Ability to work safely with sharp tools or objects, including hobby knives, utility knives, and pliers.
- Ability to work independently with minimal supervision.
- Ability to multitask and prioritize workload.
- Ability to work in a fast-paced, team-oriented environment.
- Ability to comprehend and follow printed and computer-screen instructions and direction from supervisors or technical leads.
- Strong sense of urgency.
- Solid customer service skills.
- Must be a U.S. citizen, lawful permanent resident (green card holder), or foreign national granted refugee or asylee status; individuals with temporary visas are not eligible due to ITAR regulations.
Nice To Haves
- Experience using UPS and FedEx shipping software.
- Experience with international shipments.
Responsibilities
- Prepare and process domestic and international shipments using UPS, FedEx, LTL, and other carriers and couriers.
- Select the appropriate carrier and shipment method to meet internal and external customer demands.
- Maintain internal databases, including the intranet and ERP system, to ensure accurate shipping history.
- Work with internal customers to resolve customer service issues, including shipping errors, order entry errors, late orders, and packing slip, part count, or purchase order discrepancies.
- Proactively communicate shipping issues to customer service for resolution.
- Support Sales, Marketing, and Customer Service by preparing and shipping tradeshow supplies, marketing materials, and samples using the requested shipping method.
- Maintain a clean and organized work area with emphasis on safety, quality, efficiency, and utilization.
- Continually seek to improve work processes and individual performance.
Benefits
- Health insurance, with traditional or high-deductible plan options.
- Flexible Spending Accounts.
- Health Savings Account, including employer contributions.
- Dental and vision insurance.
- Basic and supplemental life insurance.
- Short-term and long-term disability insurance.
- Paid caregiver leave.
- At least 3 weeks of paid time off, holiday pay, and volunteer hours.
- 401(k) with company match and immediate vesting.
- Employee Stock Purchase Program at a discounted rate.
- Matching grants through the Protolabs Foundation.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
