Shipping and Receiving Associate

Protolabs • Nashua, NH

18h • Onsite

About The Position

The Shipping and Receiving Associate is a critical link between production and customers, ensuring products are shipped accurately, efficiently, and on time. The role manages domestic and international shipments, coordinates with multiple carriers, resolves shipping challenges, and works with teams across the organization to support a strong customer experience. Attention to detail and problem-solving help keep operations running smoothly and support continuous improvement.

The position works Monday through Friday, either 7 a.m. to 3 p.m. or 8 a.m. to 4 p.m. Most duties take place in an indoor manufacturing area with machinery and noise. Eye protection and safety shoes are required.

Requirements

• High school diploma or equivalent.
• At least 2 years of shipping and receiving experience.
• Forklift experience.
• Strong verbal and written communication skills.
• Ability to work safely with sharp tools or objects, such as hobby knives, utility knives, and pliers.
• Ability to work independently with minimal supervision.
• Ability to multitask and prioritize workload.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to comprehend and follow printed and computer-screen instructions, as well as direction from supervisors or technical leads.
• Strong sense of urgency.
• Solid customer service skills.
• Must be a U.S. citizen, lawful permanent resident, or foreign national granted refugee or asylee status; individuals with temporary visas are not eligible for hire in this role.

Nice To Haves

• Experience using UPS and FedEx shipping software.
• Experience with international shipments.

Responsibilities

• Prepare and process domestic and international shipments using UPS, FedEx, LTL, and other carriers and couriers.
• Determine the appropriate carrier and shipping method to meet internal and external customer demands.
• Maintain internal databases, including the intranet and ERP system, to ensure accurate shipping history.
• Work with internal customers to resolve service issues, including shipping errors, order-entry errors, late orders, and packing-slip, part-count, or purchase-order discrepancies.
• Proactively communicate shipping issues to Customer Service for resolution.
• Support Sales, Marketing, and Customer Service by preparing and shipping tradeshow supplies, marketing materials, and samples using requested shipping methods.
• Maintain a clean and organized work area, emphasizing safety, quality, efficiency, and utilization.
• Continually seek to improve work processes and individual performance.

Benefits

• Health insurance, with traditional and high-deductible plan options.
• Flexible Spending Accounts.
• Health Savings Account, including employer contributions.
• Dental and vision coverage.
• Basic and supplemental life insurance.
• Short-term and long-term disability coverage.
• Paid caregiver leave.
• At least 3 weeks of PTO.
• Holiday pay.
• Volunteer hours.
• 401(k) with company match and immediate vesting.
• Employee Stock Purchase Program at a discounted rate.
• Matching grants through the Protolabs Foundation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED