Shipping Account Coordinator

Farouk Systems•Houston, TX

About The Position

The Shipping Account Coordinator coordinates transportation logistics for domestic and international shipments for Farouk Systems, Inc. accounts and expedites outbound shipments to support on-time delivery goals. The role requires consistent knowledge of shipping processes and procedures and the ability to train others in core shipping functions. The coordinator manages outbound truck routing and shipment scheduling, monitoring, and loading; coordinates transportation through third-party logistics providers and parcel carriers; processes customer orders in SAP; and prepares shipment documentation. The role also supports customer communication and issue resolution, coordinates with internal sales, production, customer logistics, and freight partners, and performs processes needed for on-time international shipment fulfillment, including invoicing when required. The position supports the Distribution Department’s 6S initiative, maintains safe work habits in a fast-paced environment, and contributes ideas to improve departmental methods, safety, and health programs. The coordinator is expected to meet or exceed productivity and accuracy goals and perform other duties assigned by management.

Requirements

High school diploma or GED.
At least 2 years of experience in a warehouse and manufacturing facility.
Ability to read and write in English.
Ability to independently solve basic mathematical computations.
Previous experience in a related position.
Knowledge of raw materials, production processes, quality control, costs, and techniques for maximizing the effective manufacture and distribution of goods.
Knowledge of Excel, Microsoft Word, and Outlook.
Ability to stand for 8 hours or more daily.
Ability to repeatedly lift or carry 10–26 pounds throughout the day.
Interpersonal, communication, decision-making, organizational, and problem-solving skills.
Customer-focused approach, self-motivation, initiative, urgency, timeliness, and ability to work with minimal supervision.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Manage outbound truck routing logistics and schedule, monitor, and load outbound shipments on their scheduled ship dates.
Coordinate transportation routing through third-party logistics providers, including using web-based applications for outbound shipments.
Serve as the subject matter expert for parcel shipping systems, processes, and procedures, including UPS, FedEx, and other parcel carriers.
Process customer orders independently in SAP, including creating customer delivery orders and transfer orders, allocating materials as needed, and checking inventory and shippable status.
Create bills of lading for customer pickups and prepare accurate outbound shipping documentation, including bills of lading and packing lists.
Maintain and publish daily shipment logs and maintain the traffic log.
Coordinate shipments with motor freight carriers and schedule and coordinate domestic and international freight-forwarder transactions.
Act as liaison between the internal sales team and shipping department and coordinate customer-order movement with sales.
Provide customers with complete, accurate, and timely feedback about orders and shipment details.
Work with customer logistics, receiving, and shipping personnel to support timely product delivery.
Resolve customer complaints, concerns, and requests.
Solicit shipping rates and make decisions about carrier use.
Coordinate with the production manager to check production schedules and product availability.
Perform processes and procedures supporting on-time fulfillment of international shipments, including invoicing international orders when required.
Support, promote, and drive the 6S initiative in the Distribution Department.
Maintain safe work habits and communicate professionally and effectively with peers and internal departments.
Look for and share ideas to improve methods and procedures within the department and related departments.
Offer ideas and suggestions for improving safety and health programs.
Consistently maintain or exceed department productivity and accuracy goals.
Perform other duties assigned by management.