SHIP/ MIPPA Support Specialist

Tri-County Aging Consortium•Lansing, MI

12d•Onsite

About The Position

This role contributes to the successful operation of the Tri County Office on Aging (TCOA) State Health Insurance Program (SHIP). The specialist will provide crucial information regarding Medicare, Medicaid, supplemental health insurance, and long-term care insurance to beneficiaries and their families, empowering them to make informed health decisions. The position involves assessing consumer needs, providing information on available TCOA and community services, and supporting the SHIP/MIPPA Supervisor with daily program operations.

Requirements

Bachelor's degree with 1-year experience in public benefits preferred, or in lieu of a degree, five years' experience working with the public required.
Satisfactory completion of SHIP training within 1-year of employment.
Valid Michigan driver's license in good standing (less than 4 points) is required.
Computer skills sufficient to learn specific departmental software programs including Outlook, Excel, SHIP TA Center, STARS, and River Star.
Ability to maintain confidential information regarding all aspects of participant, volunteer, employee, and agency information.
Ability to work independently or as part of a team.
Ability to communicate effectively; both written and oral.
Ability to establish good relationships with staff, participants, volunteers, and vendors.
Ability to represent the agency in a professional manner.
Ability to adjust priorities and meet deadlines in a timely manner.
Ability to meet department standards regarding job knowledge, participant focus, initiative, productivity, communication, teamwork, and attendance.

Nice To Haves

Commitment to the organization's mission and goals.

Responsibilities

Provide consumers with information about Medicare and Medicaid, including eligibility and enrollment, covered services, prescription drug assistance, Medicare fraud/abuse, and the appeals process.
Advocate on behalf of consumers to help them establish or restore eligibility for public and private health benefit programs, and to secure services and benefits for which they are qualified and entitled.
Promote Medicare and Medicaid and other TCOA programs at outreach events such as health fairs, community partner events, and service club presentations.
Create and maintain the SHIP Phone Log and Volunteer Schedules.
Create and maintain the SHIIP Outreach Log.
Enter SHIP appointments in River Star as required per the No Wrong Door contract.
Assist with volunteer mentoring and onboarding of new volunteers.