Shift Supervisor (Overnights)

Shelter House - Iowa City•Iowa City, IA

1h•Onsite

About The Position

The Shift Supervisor helps ensure that Shelter House’s shelter environment is as calm as possible and uses a trauma-informed approach. The role supervises and develops Coordinator Staff, maintains compliance and accurate documentation, oversees data entry and audits, and manages staffing needs for 24-hour coverage across Shelter House facilities. The supervisor responds to emergencies, supports client outcomes, maintains safety and grounds security, coordinates with Program Managers and external partners, and participates in operational meetings, training, and an on-call rotation. The position requires spending at least two hours at each facility to provide equitable support to staff and clients. The role reports to the Operations Manager. This is a full-time, benefit-eligible position scheduled Monday through Thursday from 10:00 PM to 6:00 AM and Sunday from 2:00 PM to 10:00 PM, with 40 or more hours per week. On-call duties may require irregular or additional hours. The position involves work at multiple sites, prolonged sitting and computer use, prolonged standing, lifting up to 30 pounds at times, and responding quickly to emergencies.

Requirements

High school diploma or GED.
At least six months of previous management experience, or demonstrated increased responsibility in previous work.
Excellent time-management skills and a proven ability to meet deadlines.
Proficiency in Microsoft Office Suite or related software.
Proficiency in, or ability to quickly learn, the organization’s HMIS and HRIS, and obtain required licensing within 90 days of starting employment.
Ability to train and develop teams in organizational processes and standards.
Current vehicle insurance.
Valid driver’s license and ability to be insured on the agency’s commercial auto insurance policy.
Ability to lift up to 30 pounds at times, stand for prolonged periods, sit and work at a computer for prolonged periods, respond quickly in emergencies, and travel between multiple work sites.

Nice To Haves

Human Services experience dealing with issues unique to homelessness, substance abuse, mental health, and physical disabilities.

Responsibilities

Demonstrate and maintain a trauma-informed workplace through kindness, competence, and care.
Plan and provide training and supervision to Coordinators, and cross-train Behavioral Health Coordinator and Service Coordinator Staff.
Review staff log narratives and follow up with Operations Staff and Program Managers as needed.
Complete written violations, incident reports, disciplinary actions, and other documents within 72 hours.
Educate staff and provide feedback on process compliance; verify that Coordinator training is complete and current.
Monitor compliance with organizational standards and processes, recommend best practices, and ensure documentation and records are complete within 72 hours.
Ensure confidentiality and data privacy standards are met; oversee timely collection and entry of data in HMIS, conduct process audits, and serve as a contact for data system entries.
Manage staffing requirements for 24-hour coverage across Shelter House facilities.
Ensure staff processes and activities comply with Shelter House policies, mission, purpose, and values.
Onboard, train, and develop Coordinator Staff on second, third, and weekend shifts; provide feedback related to evaluation, promotion, and termination.
Coordinate with Program Managers on outcomes and trespass standards, outcome management, and process improvements.
Provide emergency assistance to clients and co-workers as necessary.
Document and notify the appropriate supervisor of high-level guest concerns, potential workflow problems, and policy exceptions that could affect organizational processes or security.
Maintain knowledge of safety, health, and work standards; model positive and professional conduct, appearance, and communication; maintain grounds security.
Review client outcome decisions with Coordinator Staff and deliver the appropriate outcome within 72 hours.
Check and respond to email promptly, within 48 hours.
Update the agency schedule in Paylocity and Excel for assigned and supervised shifts; monitor Paylocity for timecard corrections, missing punches, and time-off requests; approve or deny sick and PTO requests.
Attend weekly one-on-one meetings with the Operations Manager, management and all-staff meetings, team-building functions, and required ongoing training.
Build relationships and coordinate with external partners on-site, including ICPD, EMS, EMTs, and Johnson County Ambulance.
Conduct shift-change briefs, monitor Paylocity attendance points, and complete documentation for violations.
Conduct bi-weekly one-on-one meetings with Coordinator Staff.
Participate in an on-call rotation with other Shift Supervisors; on-call staff may need to work irregular or additional hours.
Build relationships and cross-train with Program Managers to learn building-specific policies and procedures.
Spend at least two hours at each facility to support staff and clients equitably.