Shift Supervisor-BHC Felipe P/T (90247)

HomeFirst•San Jose, CA

10d•Onsite

About The Position

The Shift Supervisor oversees the day-to-day operations of HomeFirst’s Emergency Interim Housing BHC-FELIPE program in San Jose, California, and supervises Resident Advocates. The program serves unhoused single adults through Emergency Interim Housing, a Transition Period, and Bridge Housing, with a focus on safety and client-centered care. It offers supportive services, community engagement, and assistance toward stable housing. The site includes adult sleeping rooms with private restrooms and showers, community space, a microwave, computer lab, pet area, vehicle parking, and on-site security. The program operates Monday through Friday, five days a week, and provides services by referral only, without drop-in services. The Shift Supervisor helps ensure service-delivery standards and program requirements are met while maintaining a safe, welcoming environment for participants, guests, and staff. The role includes staff supervision and coaching, participant support, administrative coordination, incident response, facility oversight, and communication with the next shift. This is a part-time, non-exempt position reporting to the Program Manager, with a stated pay rate of $39.62 per hour. The position requires flexibility to work nights, weekends, and overnights, and availability by telephone and on-call as needed during scheduled availability.

Requirements

Associate degree or equivalent of two years of higher education, or three years of field experience in social services.
Experience working with the unhoused population and sensitivity to the needs of unhoused individuals and families.
Willingness and ability to work with people from a variety of racial, cultural, and economic backgrounds, lifestyles, sexual orientations, ages, and genders.
Ability to develop client-service or housing plans.
Ability to work with people of diverse social backgrounds and strong interpersonal skills.
Strong written and oral communication skills.
Working knowledge of Microsoft applications, email, and the internet, and ability to learn data entry using web-based database systems.
Flexibility and ability to prioritize appropriately; ability to work effectively within a team and demonstrate accountability.
Strong customer-service skills, ability to multitask efficiently, advocacy and case-management skills, knowledge of local social-service resources and providers, and effective problem-solving skills.
Strong leadership and organizational skills; ability to complete tasks and meet deadlines in a timely manner.
Reliable, with excellent punctuality and attendance for scheduled work shifts.
Ability to work flexible hours, especially nights, weekends, and overnights; availability by telephone and on-call as needed during scheduled availability.
Ability to take initiative and work independently and productively with minimal supervision.
Ability to maintain professional conduct, attitude, and appearance; work under pressure, handle stressful situations, and remain flexible.
Ability to regularly lift up to 30 pounds.
Desire to continually develop skills and increase knowledge.
Employees must be vaccinated or receive a religious or medical exemption, according to the agency policy stated in the posting.

Responsibilities

Work with the Program Manager to ensure service-delivery standards are met and provide day-to-day oversight of program operations.
Ensure the care, safety, and supervision of participants, guests, and staff; implement and enforce program guidelines and site rules.
Assist with administrative tasks, including screening applications, preparing reports, creating schedules, securing staff coverage, and completing and filing paperwork.
Assist with interviewing, recruiting, and training staff; ensure minimum staffing requirements are met for each shift.
Provide staff supervision, job coaching, and support; meet individually with staff regularly and participate in progressive discipline, including Corrective Action Plans.
Ensure incident reports are accurate and completed promptly; complete and submit incident reports, behavioral contracts, and gross violations as needed.
Welcome participants, volunteers, staff, community members, and other guests to the facility.
Ensure Resident Advocates enter documentation of services in HMIS within three business days.
Make timely and appropriate decisions during emergencies, including considering participant safety, mandated reporting, and contacting relevant staff or responding agencies.
Supervise on-site participant workshops, including topics such as financial literacy, tenant rights and mediation, resume building, job search, and credit repair.
Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable.
Follow HomeFirst service-delivery practices, including Trauma Informed Care, client-centered practice, and the Crisis Prevention Intervention model.
Keep clothing, linens, toiletries, and other program supplies stocked and accessible.
Create and follow a room-inspection schedule; support treatment of participant property before move-in.
Oversee general site clean-up, report maintenance or janitorial needs, and ensure after-hours emergency work is completed.
Ensure room, facility, and perimeter checks are completed; coordinate setup and breakdown for special events and activities.
Communicate with and delegate tasks to the next Shift Supervisor or Manager.
Maintain confidentiality about clients, personnel, and internal agency affairs; follow the employee handbook and agency and site policies and procedures.
Provide empathetic listening, problem-solving, information and referrals, mediation, crisis intervention, and other socialization support; treat guests with respect and dignity and use conflict-resolution skills.
Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies, and the public.
Assist with office-related tasks, attend mandatory meetings, workshops, and training, and perform other general duties as assigned.