Shift Supervisor-BHC Felipe P/T

HomeFirst•San Jose, CA

11d•$40 - $40•Onsite

About The Position

The Shift Supervisor oversees the day-to-day operations of the Emergency Interim Housing BHC-FELIPE program in San Jose, California, and supervises Resident Advocates. The role works with the Program Manager to ensure program compliance and service-delivery standards while fostering a safe, welcoming environment for unhoused single adults. The program provides referral-based emergency interim and bridge housing, supportive services, community engagement, and contributions to help participants achieve stable housing. The site includes adult sleeping rooms with private restrooms and showers, a community space, microwave access, computer lab, pet area, and vehicle parking. It operates Monday through Friday and provides on-site security. This is a part-time, non-exempt position paying $39.62 per hour. The listing identifies the shift as both “Swing” and “Grave.”

Requirements

High school education is listed in the job details; qualifications specify an associate degree or equivalent of two years of higher education, or three years of field experience in social services.
Experience working with the unhoused population and sensitivity to the needs of unhoused individuals and families.
Willingness and ability to work with people from diverse racial, cultural, and economic backgrounds, lifestyles, sexual orientations, ages, and genders.
Ability to develop client-service or housing plans.
Strong interpersonal, written, and oral communication skills; ability to work with people from diverse social backgrounds.
Working knowledge of Microsoft applications, email, and the internet, and ability to learn data entry in web-based database systems.
Flexibility, appropriate prioritization, teamwork, accountability, customer service, multitasking, advocacy, case management, problem-solving, leadership, and organizational skills.
Knowledge of local social-service resources and providers.
Reliability, punctuality, and consistent attendance for scheduled shifts.
Ability to work flexible hours, especially nights, weekends, and overnights; availability by telephone and on-call as needed during scheduled availability.
Ability to take initiative and work independently and productively with minimal supervision, meet deadlines, and complete multiple tasks in a timely manner.
Ability to maintain professional conduct, attitude, and appearance; work under pressure, handle stressful situations, and remain flexible.
Ability to regularly lift up to 30 pounds.
Desire to continually develop skills and increase knowledge.

Responsibilities

Work collaboratively with the Program Manager to ensure service-delivery standards are met.
Oversee the care, safety, and supervision of program participants, guests, and staff; implement and enforce program guidelines and site rules.
Support the Program Manager with administrative tasks, including screening applications, preparing reports, creating schedules, and securing staff coverage.
Assist with staff interviews, recruitment, and training; ensure minimum staffing requirements are met.
Participate in progressive discipline, including developing Corrective Action Plans, and provide staff supervision, job coaching, and support.
Meet regularly with staff individually and communicate or delegate tasks to the next Shift Supervisor or Manager.
Ensure incident reports are accurate and submitted promptly; complete Incident Reports, Behavioral Contracts, and Gross Violations as needed.
Welcome participants, volunteers, staff, and community members to the facility.
Ensure Resident Advocates enter documentation of services into HMIS within three business days.
Make timely and appropriate emergency decisions, considering participant safety, mandated reporting, and contacting relevant staff or responding agencies.
Supervise on-site participant workshops, including topics such as financial literacy, tenant rights and mediation, resume building, job searching, and credit repair.
Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable.
Follow HomeFirst service-delivery practices, including Trauma Informed Care, client-centered practice, and the Crisis Prevention Intervention model.
Keep clothing, linens, toiletries, and other program supplies stocked and accessible; create and follow a room-inspection schedule.
Support treatment of participants’ property before move-in.
Supervise general site cleanup, report maintenance or janitorial needs, and ensure after-hours emergency work is completed.
Ensure room, facility, and perimeter checks are completed; arrange setup and breakdown for special events or activities.
Complete and file paperwork promptly, maintain confidentiality, and conduct business in accordance with the employee handbook and agency and site policies.
Provide socialization support through empathetic listening, problem-solving, information and referral, mediation, and crisis intervention; treat guests with respect and dignity and use conflict-resolution skills.
Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies, and the public.
Assist with office-related tasks, attend mandatory meetings, workshops, and training, and perform other general duties as assigned.