Shift Supervisor Las Cruces

Popeyes - Legacy Chicken•Las Cruces, NM

About The Position

Shift Supervisors consistently uphold the brand’s promises, inspire restaurant teams, and deliver results. They help create an engaging environment for employees and guests, keep shifts running smoothly, and support operational excellence. The role balances a high-quality employee and guest experience with financial goals.

Requirements

Must be at least 18 years old.

Nice To Haves

Previous restaurant leadership experience.

Responsibilities

Coach, train, and develop team members on processes and procedures at each station.
Participate actively in team huddles and contribute ideas.
Thank team members consistently and celebrate successes.
Model and coach brand service behaviors.
Address bottlenecks, call chicken drops, and monitor speed of service.
Ensure the restaurant is welcoming and clean.
Engage with guests in the dining room throughout the shift.
Support the team in resolving guest concerns quickly.
Ensure product quality and compliance with standards during the shift.
Share ideas with the Restaurant General Manager to improve guest metrics and feedback.
Lead shifts by delegating duties, assigning tasks, and following up with team members.
Be proficient in all areas of the restaurant to provide assistance when needed.
Use shift tools and routines to ensure Quality, Service, and Cleanliness (QSC) standards are met.
Ensure inventory and waste tracking are accurate.
Review and approve invoices and inter-store transfers (ISTs).
Review people charts and production planning and make necessary adjustments.
Follow through on shift action plans for Employee Engagement, Voice of the Guest, and Operational Assessments.