Shift Supervisor - Coal Mine Store

Goodwill of Colorado • Littleton, CO

12h

About The Position

The Retail Center Shift Supervisor provides day-to-day, tactical, and practical leadership for associates and teams across the retail center. The role monitors the center and addresses immediate needs related to safety, customer service, product flow, and store appearance, personally or by delegating tasks. The supervisor supports employee leadership, store operations, customer service, and cross-training, and maintains enough knowledge of store procedures to help keep operations running when management is unavailable.

This is a full-time position requiring open availability, including evenings and weekends. Store hours are 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday; shifts may begin as early as 7 a.m. and end as late as 10 p.m. Occasional overtime may be necessary. Pay is $20.88 per hour. Applicants must attach a resume to their application. The position was posted through Thursday, October 22, 2026.

Requirements

• Previous supervisory experience is preferred.
• Two years of retail experience is desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively, verbally and electronically, with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions by completing On the Job (OJT) documentation.
• Ability to obtain walkie stacker and/or forklift certification and safely operate the equipment.
• Ability to solve problems quickly and make decisions.
• Ability to maintain confidentiality and follow company policies and procedures.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendars, such as Outlook.
• Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

• High school diploma or equivalent is preferred.
• Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or a similar industry is preferred.

Responsibilities

• Monitor the retail center and address immediate issues involving safety, customer focus, product flow, and store aesthetics, either directly or through delegation.
• Manage employee breaks and redirect staff or work teams to address call-offs.
• Coach employees verbally and through initial write-ups; provide input to reviews and terminations.
• Facilitate employee purchases.
• Assist with store opening and closing procedures.
• Verify daily sales report paperwork, count drawers, and make change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying inventory.
• Plan, coordinate, and control customer service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
• Serve as the first escalation point for customer complaints.
• Serve as the point of contact for turning down donations at Attended Donation Centers (ADC).
• Maintain generalist-level knowledge of store procedures and fill in during emergencies.
• Ensure E-Commerce product is processed accurately and moved efficiently to E-Commerce.
• Use and become certified on equipment and tools used to move and store donated products, such as pallet jacks, walkie stackers, forklifts, and hand dollies.
• Maintain sufficient operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on the premises.
• Perform additional duties and responsibilities as required.

Benefits

• Daily Pay access, allowing employees to access pay on their own schedule.
• Medical, dental, and vision coverage for eligible full-time Retail and Sales/Operations Division employees.
• Short-term disability and long-term disability coverage for eligible full-time employees.
• Life and accidental death and dismemberment coverage for eligible full-time employees.
• Flexible Spending Accounts for eligible full-time employees.
• Voluntary supplemental benefit offerings for eligible full-time employees.
• Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 to participate.
• Public Service Loan Forgiveness Program-eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED